Monitor Colleagues and have all you need within an easy reach, on the new Favorites tab - June 2023

Changelog reference ticket: XBS-2744.

Meet the Favorites tab, that levels up your x-bees experience, making it more convenient, efficient and easily customizable to have everything you need in one place!

On this tab, you can add Function keys to monitor colleagues and have many other features within easy reach, as well as easily make or transfer a call, pick up a call, park a call, and much more.

Here’s just the short list of available Function keys and actions that can be performed:

Colleague:

Monitor user status
Make a call
Pick up a ringing call
Barge an active call
Check who is the colleague talking to
Send an email

When adding a Function key, you can choose which Call settings to apply (View calls / Audio notification / Direct transfer):

2. Park Location

Drag & drop an incoming call
Transfer an active call
Resume a call

3. Group pick up:

Pick up a ringing call of a user from your ACL group

4. Timetable / Switch / 3 state switch

Monitor the status of a timetable / switch
Change the status

5. Call group

Monitor incoming calls to the call group
Dial the call group or to pick up a ringing call of a call group

Check out documentation for more details: x-bees Web User Guide (see the "Favorites tab" section)