WMS 6.06 News

WMS updates

Diagnostics Hub

We are excited to introduce Diagnostics Hub feature, which simplifies the process of log and data collection for troubleshooting and support purposes. The Diagnostics Hub provides a centralized location for accessing various diagnostic tools and information, empowering you to efficiently manage and support your PBX.

Here are the key sections available within Diagnostics Hub:

• Dashboard offers an overview of your PBX, including details such as the public IP, disk space usage, CPU and RAM usage, the number of active calls and registered users.

• Utilities grants access to various tools that help in maintaining and supporting your PBX and simplify the troubleshooting process.

• Autotrace allows you to set up specific logging on your system and enable additional tools to gather valuable diagnostic information to troubleshoot issues effectively.

• Autotrace Files stores all the autotrace files generated by the system, ensuring that you have easy access to the collected diagnostic data.

• Reports stores all user reports created within Diagnostics Hub. You can review and analyze these reports to gain insights into system performance and identify potential issues.

• Support Bible includes a list of commands for Linux, Callweaver, and Dialplan, along with a Manuals section that provides links to the most popular Wildix Guides. This resource serves as a valuable reference for technical information and guidance.

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Documentation: https://wildix.atlassian.net/wiki/spaces/DOC/pages/515604510.

CDS space usage statistics

With the new CDS space usage statistics feature in WMS → Call and chat history, you can now easily monitor and optimize your storage resources.

Managing storage space efficiently is crucial, but it can be challenging without clear insights into usage patterns. By providing a clear breakdown of space usage for backups, recordings, voicemail and free space, this feature enables you to identify potential bottlenecks and take measures to ensure optimal performance.

Documentation: https://wildix.atlassian.net/wiki/spaces/DOC/pages/319553669, https://wildix.atlassian.net/wiki/spaces/DOC/pages/30283672.

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W-AIR headsets battery level

With this update that enhances the monitoring and management of W-AIR devices, you can now view the battery level of W-AIR headsets and W-AIR devices firmware version directly in the WMS → W-AIR Devices page.

The addition of the battery level indication allows you to easily monitor the charge status of W-AIR headsets, ensuring that you have sufficient battery life for your communication needs. Additionally, when a device is being charged, a dedicated icon is displayed next to the battery level, providing clear visual feedback.

Collaboration updates

Redesigned header

We are pleased to announce that we have updated the design of Collaboration header, introducing the following changes to enhance the user experience:

• Updated icons design to provide a fresh and modern look and improve interface appearance.

• Moved the button for choosing a device to the left of the Search field in order to optimize the layout and improve accessibility.

• Moved settings under User profile to enhance the logical flow of the user interface and make it more intuitive for users to access and manage their settings.

Arabic localization

This update allows you to utilize Collaboration in Arabic, providing a localized and more inclusive experience for Arabic-speaking users.

With this enhancement, you can now navigate through Collaboration, access its features, and interact with the interface using Arabic language settings.

Attendant console opened directly within Collaboration

This new functionality allows you to use Attendant console directly within Collaboration Web CRM tab, eliminating the need to open a separate browser tab.

Once you add Attendant console URL to Web CRM, you can access it by navigating to the Web CRM tab. This enhancement provides a more convenient way to manage calls within Collaboration, improving productivity and user experience.

AI/ ML features in x-bees

Sales Intelligence

With the power of Sales Intelligence in x-bees, you can now gain valuable insights and perform in-depth analysis of your calls and conferences, enabling you to make informed decisions and optimize your sales strategies.

This feature greatly enhances your sales processes and provides you with valuable information to drive your business forward.

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AI assistant

AI assistant feature in x-bees conversations enhances the capabilities of x-bees by providing AI- functionality to streamline conversations, improve response quality and assist with various tasks.

This feature greatly benefits you by providing additional support and capabilities:

• Reply: Generate suitable replies to incoming messages to improve response quality.

• Rephrase: Use this option to rephrase a given piece of text.

• Summary: Generate a summary of the last received messages in the conversation. This feature extracts key points, making it easier to understand.

• Expand: Generate more informative text based on the input.

• Explain: Ask the AI assistant to explain concepts or topics.

• Shorten: Use this option to shorten a lengthy message, removing unnecessary details and improving readability.

• Translate: Translate text into your browser language. This option can be applied to the text in the input field or the last message in the conversation.

• Additionally, you have the option to create your own custom command tailored to your needs.

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Real-time transcriptions

This new feature allows you to view real-time transcriptions of conferences/ calls and access them afterwards for future reference.

By offering real-time transcriptions, you can use a valuable tool for capturing and reviewing spoken content in a text format to enhance your communication.

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x-hoppers

Voice verification

With this update, you can now enable voice-based user verification during the authorization to x-hoppers broadcast.

This feature adds an extra layer of protection and enhances the overall user authentication experience. The system will compare your voice with previously recorded and saved voices. If there is a match, you will be granted authorization, ensuring a higher level of security and removing the risk of unauthorized access under a different name.

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Mute x-hoppers broadcast

This feature allows x-hoppers users to mute the broadcast. It provides more flexibility and control over the audio during broadcast scenarios, allowing for more seamless communication and management of the broadcasted content.

Documentation: .

Hang up x-hoppers calls

This new feature allows you to hang up calls while connected to x-hoppers broadcast. By double-pressing the AUX Function button, you can terminate calls and automatically reconnect you to the ongoing broadcast.

Documentation: .

Customize theft alert messages within Veesion integration

With this update, you have the ability to customize the theft alert messages that are sent when suspicious behavior is detected in a store in case of x-hoppers integration with Veesion.

You can now decide whether to remove camera ID, IP address and group ID to have more concise and streamlined notifications or add a message header to provide a brief description, making it easier to identify and understand the nature of the alert at a glance.

Documentation: .

CLASSOUND

Support of new countries for 2-way SMS

In response to user feedback and demand, we have added support for 2-way SMS via CLASSOUND in the following countries:

• Belgium

• Italy

• Sweden

• Poland

• Netherlands

• Denmark

• France

• Austria

This means that users in these countries can now enjoy the benefits of bidirectional SMS communication, enabling seamless interaction with their customers and clients.

Documentation: .

Extended list of countries for DIDs order

We have extended the list of countries where CLASSOUND DIDs can be ordered by included the French Islands, which consist of Guadeloupe, French Guiana, Martinique, Mayotte and Reunion.

This update enables you to enhance your communication capabilities and effectively connect with your customers in the French Islands.

Documentation: .

Virtual DIDs for Outbound calls

You can now request Virtual DIDs within Outbound Calls DID order process via WMP and route incoming calls through those DIDs.

By selecting this option, you can route incoming calls via CLASSOUND, at the same time maintaining your original phone numbers, without ordering Full Porting, and improving your call routing capabilities.

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2-way MMS in x-bees

The new functionality allows you to send 2-way MMS for US/ Canada CLASSOUND DIDs in x-bees. This feature significantly enriches your communication capabilities and enables you to engage with your customers in a more dynamic and interactive manner.

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Cloud Analytics (CDR-View 2.0)

Improved Ring and Wait time metrics

These updates to the logic of Ring and Wait Time metrics have been implemented to provide you with more accurate data and a clearer understanding of call durations, allowing you to analyze and optimize agent availability and call handling processes.

• Ring time now accurately reflects the duration when an agent is being called. In the case of a call group, if at least one available agent is called, it is considered ring time.

• Conversely, if there are no available members in the call group, it is now appropriately categorized as wait time. Wait time covers various aspects, including the time spent in IVR, listening to announcements, being in a queue while no agents are available, and the duration when the call was put on hold.

New Cost column

With the newly added Cost column, you can now easily track and analyze the expenses of your external calls.

This allows for better cost management and helps you make informed decisions regarding your communication budget.

Integrations

Zoho Bigin

We’ve introduced Wildix integration for Zoho Bigin, designed to enhance your business processes and optimize customer interaction. With this integration, you can conveniently place and receive calls directly from within Zoho Bigin, improving efficiency and productivity.

Key features of this integration include:

• Incoming call pop-ups with contact information: When receiving a call, you see a pop-up displaying relevant contact information, enabling you to quickly identify the caller and provide personalized service.

• Click-to-call from Zoho Bigin: You can initiate calls directly from Zoho Bigin by simply clicking on a contact's phone number. This eliminates the need to switch between applications, saving you time and effort.

• Call logging: All call activities are logged within Zoho Bigin, allowing you to keep a comprehensive record of your communication history.

• Adding descriptions, tags, and notes with attachments after calls: Once a call is finished, you have the option to add descriptions, tags and notes or attach relevant files to provide additional context and insights.

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Enable user match for Office 365 import

With this update to the user import feature from Office 365, you can now enable user matching via both extension and email for a more accurate import process.

Once enabled, the user import is performed based on the matching of extension and email, providing a more comprehensive import process compared to relying on ID alone.

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