Company Data Storage Flow

Overview

The Document explains the changes to storing user files and retention of Cloud Analytics data in WMS 6.05. Starting from this version, files are stored in a dedicated storage system, Company Data Storage (CDS), within the same AWS region as a PBX is running, however, it can also be activated on Virtual/ Hardware PBXs.

Several factors drive this change:

• Change in long-term storage Policy: We're updating the policy to offer our customers a centralized and scalable solution for system performance optimization

• Improved reliability: By moving to a dedicated storage, we aim to enhance system reliability

• Improved failover capabilities: Storing files in a dedicated cloud environment enhances the system's ability to switch to backup resources during disruptions

• Preparations for Analytics and AI features: The change prepares the system for upcoming analytics and AI features

Company Data Storage Activation

Cloud PBXs

The CDS feature is enabled by default on Cloud PBXs running on WMS 6.05. After the update to WMS 6.05, an automatic migration process is launched to move existing data from the local storage to the CDS. During the migration, the following data is moved:

• Call Recordings
  For users who have integrations that directly access recordings from PBX, we offer two options:

  • API to retrieve recordings: Access recordings through the API endpoint: GET /api/v1/pbx/recordings

  • 7-day local copy: A local copy of recordings is kept for seven days, ensuring continued access

• Backups: The change includes the transfer of backups, ensuring the preservation and accessibility during disruptions

• Voicemails and Faxes: Implementation for the shift of voicemails and faxes will be introduced in upcoming releases

Virtual and Hardware PBXs

Admins can activate this feature for Virtual and Hardware PBXs. To enable it and transfer data to the CDS, you need to run the following script via Terminal:

Running this script initiates the migration process, ensuring that data is securely transferred to the CDS. When the data migration is completed, the feature is automatically activated.

Company Data Storage Bundles

You can order CDS Bundles, which offer various options based on storage capacity, Cloud Analytics retention, and the number of Static IPs available for assignment. These bundles are designed to meet the different needs of users and organizations.