This User Guide explains how to access and use x-bees Mobile app and describes the basic operations: how to manage calls, create conversations, schedule conferences etc. Other x-bees documentation: x-bees documentation. Created: February 2022 Updated: January 2024 Permalink: https://wildix.atlassian.net/wiki/x/ggHOAQ |
x-bees Mobile app and the Web version share the same codebase and the same set of features.
Download the x-bees app by Wildix from Apple Store or Google Play market.
Mobile apps requirements
Notes:
Make sure you are connected to the Wildix PBX:
Note: if you are not sure, what your Wildix PBX domain is, please check with your system administrator. |
Upon first login, you are requested to provide necessary permissions, e.g. access to microphone, camera and allow notifications:
The Settings described below are available for the PBX users (for users connected to a Wildix PBX).
Notes:
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Also, here you can manage notifications played when a conference starts. By default, it is enabled.
Note: Make sure you have enabled Notifications for x-bees in your phone settings. |
The contact center feature present in Wildix Collaboration is available in x-bees and allows you to view the available services (call groups) and dynamically log in/ log out from them:
On the Integrations screen, you can see the list of connected integrations and their status. Some integrations many need authorization. In this case, there is the button Activate in front of the relevant integrations. Integrations that are connected and do not require authorization are displayed as Active in Settings -> Integrations.
In case there is an integration that is not active for a user and requires authorisation, a notification pops up that leads to Settings -> Integrations tab, where the user can activate the integration. The notification is displayed when opening Info frame with inactive integrations or when using the search.
If you do not want the notifications to be displayed, in Settings -> Integrations, disable the option Allow notifications:
For more details about iFrame integrations, check out the documentation: How to manage iFrame integrations in x-bees
You are invited to send us feedback, provide suggestions and report problems!
Same as with the web version, you can participate in one-on-one chats and in group conversations with your colleagues and external people.
Create a new conversation
If you want external users in the conversation to have read-only access to it, turn the toggle on in front of the Read only conversation option. External members in read-only conversation can view messages, add reactions, add new members to the conversation, but cannot send messages.
Inside a conversation, tap on the picture next to its title. The Info screen opens, allowing you to:
Tap on a participant to:
When you tap View profile, you get the following options:
In case of a Salesforce/ HubSpot contact, you also have the following options:
Tap More (three dots) to:
For managing conversations with external users, see the documentation: How to manage conversations and meetings with external users.
Important: participation in a video conference on the x-bees mobile app requires x-bees conference mobile app. Download the x-bees conference mobile app for:
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Start a call with all the participants: inside a conversation, click on the Video icon from the upper right-hand part of the screen
Schedule event in the calendar:
You can start a one-on-one conversation (chat) with any match found in the Search field. It can be a colleague, a phonebook contact, or any external person present in your conversations.
Start a chat with a colleague or a phonebook contact:
Start a chat with an external person present in your conversations:
The features described below are available both in one-on-one and in group conversations.
Inside a conversation, tap and hold on a message to view the available options:
Tag a particular participant in a conversation: type "@" and then select the participant to tag
Send one more multiple files: tap on the paper clip icon from the input field to add your files
Conversations on the Inbox page in x-bees are split by the following tabs:
The number next to the tab name (for the tabs 1-1, Group, External) corresponds to the number of unread messages in conversations of the relevant tab.
On the All tab, there is no unread message counter - the total number of unread messages is displayed on the Inbox as before. When the new message is received, the counter gets active (blue). In case the tab was opened, but all new messages were not read, the counter becomes grey.
You can dial any internal or external number. You can search your Colleagues directory and your shared Phonebooks contacts.
Make sure you use the preferred mode to generate a call:
If you need to make an external call, but don’t want to show your office phone number, you can select the phone number of the relevant service (e.g. tech support, sales, accounting, etc.) before placing a call:
Select the service (Call group) and make a call
The call is performed using CID for outbound calls of the selected Call group.
By default, the option “Personal” is displayed.
The Call option is only available in one-on-one conversations with other PBX users:
Note:
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1. Click on the Favorites tab
2. Tap the function key you want to call
3. Select the Call option from the drop-down list:
Note: function keys also allow you to monitor statuses, pick up calls, change statuses of trunks, timetables and switches, send DTMF etc. Check "Appendix 1: Monitoring of colleagues and features with Function keys" at the end of this guide for more information. |
Note: Call recording is currently available only via the Feature code (*1 by default). |
You can see all your active calls from the Inbox and manage them. The handset icon means that currently call is being managed on the web version of x-bees.
Switch active device: tap the handset icon from the Inbox or from the Active call screen to continue it on the mobile app:
From the Active call screen, the following options are available:
Clicking on the three dots icon in the bottom right corner of the screen, you also get the following options:
Notes:
Tap on a call to:
The tab displays the list of your colleagues split by departments and lets you monitor colleagues presence and status, see who's in a call or a conference, start a call, conversation, send email, etc.
When you open the Colleagues tab, you can see colleagues of All departments by default. Tap All departments if you want to choose another department. Also, you can use the Search field to look for the necessary colleague:
When a colleague is having a call, you can see the following options besides chat, email and call options:
Starting from iOS app v. 1.17.1.120512 and Android app v. 1.17.1.120512, it is possible to share items (e.g. images, files) to x-bees:
Note: The maximum number of files that can be shared to x-bees at a time is 10. |
Starting from from x-bees Web 1.25.1.486488 and iOS 1.25.1.136813 / Android 1.25.1.136813, there is Favorites tab with Function keys (configured via x-bees web version), that allow to monitor colleagues and other features. See the list of function keys below:
Colleague
Monitor status (ringing/in call; dnd/away)
Call (tap the function key and select Call)
Chat (tap the function key to open conversation)
Current limitation: Redirect to the conversation from "Colleagues" screen is performed only after an additional tap on a screen |
Call pickup (tap the function key while the status is “ringing” and select Pickup)
When Colleague is having an active call, you can see the following options:
Speed Dial
Call number configured as speed dial
Timetable / Switch / 3 state switch
Monitor status (green/yellow/red)
Change status (tap the function key and select Call)
Group Pick up
Pickup a ringing call of user belonging to your ACL group on the same PBX
Call group
Monitor status (red=incoming call; green=idle)
Call a call group (tap the element and select Call)
Pickup a ringing call (tap the function key and select Pickup if red)
Send DTMF