Integration of 2N intercom Helios IP with Wildix |
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This document explains how to set up the integration of 2N intercom Helios IP with Wildix IP PBX. Updated: November 2021 Permalink: https://confluence.wildix.com/x/qADwAQ |
Go to WMS -> Users and click on + to add a new user:
Where:
Call group (support): is the call group that receives calls from the intercom (it can be an extension, several extensions, or several call groups…)
Note: you can also add "Dial the phone" application instead of "Call group" and set a specified extension. |
Note: In case you don’t want to create a new procedure, you can add Number and Application to the Dialplan procedure used by the intercom (“users” for example). |
Recommended browsers: the latest version of Chrome, Firefox or IE 9+. |
To be able to connect, you have to know the IP address released to the intercom by the DHCP server used in your network (router or PBX).
First time access credentials: admin : 2n.
Note that upon your first login you are advised to change the default password.
Note: Update process takes around 30 seconds. During the update procedure the intercom is restarted. |
Important: use the SIP password of intercom extension, not the WEB password! |
How to generate the SIP Password:
Check that the intercom is successfully registered to the system:
Note: status of the user is green which means that the intercom is successfully registered; focus the mouse on the status to see device’s name, IP address and the transport method. |
Enable the option SIP INFO (RFC-2976) in DTMF Receiving section and click Save:
The intercom is equipped with quick dial buttons. Pressing a quick dial button places a call to the specified phone number.
An electric lock can be attached to the intercom and controlled by a code dialed from Wildix IP phones.
Make sure the box “Legacy Switch Code” is activated in Advanced Settings section. When this box is checked, the first code listed above does not require confirmation by pressing “*” from the phone. If the box is not check, it might be necessary to press “*” from the phone to confirm the door opening.
Configure the compression level of jpeg streaming to download images from the intercom.
Go to WMS > Dialplan, select the procedure used for outgoing calls by the intercom extension (“doorphone” in our example).
You can open the door from any Wildix device, including WP, W-AIR, Web phone by answering a call and entering a code specified in Electric Lock Switching Settings of the intercom, in the format: *[code]#, in our example: 1234.
You can add an unlock button on WP600AXX/ Vision/ SuperVision/ Collaboration, allowing you to open the door from the call management window.
SIPAddHeader(Unlock-Button:*1234#), where “1234” is DTMF.
Here is what Unlock button looks like on Vision and in Collaboration
You can display an incoming video stream before answer on WP600AXX/ Vision/ SuperVision/ Collaboration/ Android mobile application:
SIPAddHeader(Camera:http://409:admin@10.100.4.133/api/camera/snapshot?width=1280&height=960)
Where:
10.100.4.133 – IP address of the intercom
Note in case of a Cloud PBX: If the callee's device is on the same local network as the intercom, use the intercom's private IP address, otherwise replace it with the intercom’s public IP address. Also, redirecting the port 80 towards the intercom will be needed if public IP address is used. |
width=1280&height=960 – video resolution
Where:
NOTE: use “http” connection mode, not “https”! |
Supported handsets: W-AIR LifeSaver, W-AIR Office and W-AIR Med. |
Where:
10.100.4.133 – IP address of the intercom
Note in case of a Cloud PBX: If the callee's device is on the same local network as the intercom, use the intercom's private IP address, otherwise replace it with the intercom’s public IP address. Also, redirecting the port 80 towards the intercom will be needed if public IP address is used. |
Starting from W-AIR firmware v 0520b1 (released in WMS 5.02), it is also possible to set Refresh soft button that can update the jpeg image preview upon receiving a call from the doorphone.
For this purpose, set Custom applications:
The configuration can also be set for 2N Helios IP Verso/ Solo/ Vario/ Force/ Video Kit.
Dialplan example:
Problem: no video for calls made from device whose IP is not in the same network with the intercom
Solution: disable DirectRTP via Dialplan for such calls (Dialplan application "Set" - "DirectRTP" - "no")
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