DASHBOARD
Dashboard – provides an overview of the PBX: public IP, disk space usage, CPU & RAM usage, number of active calls, number of registered users, and number of used/available licenses.
Dashboard is live, with refresh rate of every 30 seconds.
UTILITIES
Utilities – this menu provides access to different tools to help you maintain and support your PBX.
Authorization Data – displays all available information about successful/failed authorizations on the PBX for users and admin. The button “Export to CSV” allows to export table data into a .csv file for further usage within Excel or Google Spreadsheets, etc.
Authorization Data function works based on the log file “authorization.log” that is created only after enabling “Authorization logging” in Autotrace menu.
Voicemail Audit – provides information about the current status of all mailboxes created on the system. Provided data: read, unread, and the total number of voicemail messages per user, provides information about recorded name, unavailable, and busy messages by each user on the system. The button “Export to CSV” allows to export table data into a .csv file for further usage within Excel or Google Spreadsheets, etc.
“Unassigned” user name in the table means that such voicemail box does exist physically on the system but there is no such user associated with this mailbox.
Callweaver Errors – this table displays all errors found in callweaver log, specifically 4XX and 5XX messages that can point out a specific problem at the time of the incident report.
Not EVERY entry means that there is a problem on the system, ensure to check with your customer if they had a problem at specific timeframe first before calling support.
Callweaver Errors function works based on the log file “cw.log” that is created only after enabling “Callweaver logging” in Autotrace menu.
Active Device – API request to get the “active device” that is used for calling out at this moment/device that will receive a ringing sound in case “Ring only active device” is enabled.
Push Subscription – displays all users with registered mobile apps ( both iOS and Android ) and allows you to delete their “Push subscription”. “Push subscription” is a service that is responsible for sending notifications to mobile phones with Collaboration or x-bees installed to notify about the calls, and chats when the application is “sleeping” in the background.
Call Group Membership – this utility will display all DYNAMIC users found in the call groups on the PBX and will allow removing them if found.
DID Generator – tool for creating an inbound dialplan with multiple DIDs from a .csv file. The .csv file should contain only 2 columns with data: the first column is reserved for DIDs ( dial-in numbers ), and the second column is used to assign the user’s extension to this DID.
Example of .csv file:
By default, if the extension is not assigned to the DID → Dial the phone → (called number) is used.
Currently, the only available application is “Dial the phone” as a template application for usage.
After the .csv file with DIDs is uploaded → click “Copy to Clipboard”
Then, go to WMS → Dialplan → select the desired dialplan that will be used for inbound calls from the trunk → select Developer mode and paste the code and click “Save”.
Be sure to remove square brackets [] before pasting the code. If there are existing DIDs in this dialplan → better to remove them and add them via .csv file also to avoid breaking the code.
Email Test – service that allows you to send a test mail to the specified email destination.
This feature works only with default Wildix SMTP, it is not used with 3-rd party SMTP servers because of availability of sending a test email function within WMS in such case.
Disk Space Info – displays all folders in /mnt/ folders and provides information about the folder’s size.
Delete Voicemails/Recordings after X days – service allows to setup deletion of either voicemails or recordings within X days instead of months, provided via WMS. This feature will delete files that are older than X days specified in the application.
Voicemails: Increase number of files per user – increase/decrease the number of voicemails per mailbox on the PBX.
Display Custom Configs – display all custom configuration files with current settings.
AUTOTRACE
Autotrace – the menu section allows you to set up specific logging on your system and enable additional tools.
PCAP trace – specify the type of pcap trace capture that will be installed on the system:
SIP only → capture of SIP signaling on port 5060 and syslog data on port 514.
SIP + RTP → capture of SIP signaling + RTP ( audio ) and syslog data.
PCAP trace will be restarted upon reboot of the system with the mode that was previously selected.
Callweaver logging – callweaver log that is captured into a separate file “cw.log”.
Callweaver logging is required for function “Callweaver Errors” in the Utilities tab.
Authorization logging – logs every successful and failed authorization attempt for PBX users and also logs successful authorization as “admin”. Stored in file “authorization.log” in non-formatted view.
Authorization logging is required for the “Authorization Data” utility that displays log information in the table.
Presence logging – this feature allows collecting log information about users' subscriptions to events ( e.g. voicemail, park orbit, etc ).
Do NOT run this feature unless there is a real problem reported on the system, to avoid unnecessary disk space usage on the system.
Email – email for notifications, it is IMPORTANT to set this up to have the following functions work properly:
Reports ( both WEB and deskphones and Admin UI report )
IP checker reporting
MTR – setup MTR ( aka traceroute ) to single or multiple IP addresses for every X minutes.
To setup MTR for multiple IP addresses → use comma as separator. E.g. 8.8.8.8, 4.4.4.4
Ping utility – setup a ping to single or multiple IP addresses for X seconds.
To setup ping to multiple IP addresses → use comma as separator. E.g. 8.8.8.8, 4.4.4.4
Dialplan report – dialplan reporting via deskphones, installed with a single button click, no need to change anything unless PBX has no “Premium” licenses, which is required for TTS generation of sound files. If there are no premium licenses → need to create a sound file for steps 2 and 4 in the dialplan “Autotrace_WEB”.
This feature supports the following languages: English, English-US, French, Italian, German, Spanish, and Spanish-US.
To read more about how to setup Dialplan report: Autotrace WEB 3.0: Installation
IP checker – allows to monitor IP change of the PBX, sends email notification if IP was changed (only upon reboot).
Email notification is only sent out if email is configured in the “Email” card.
AUTOTRACE FILES
Autotrace files – this section stores all autotrace files related to the Autotrace WEB.
REPORTS
Reports – this section stores all user reports for Autotrace.
SUPPORT BIBLE
Support Bible – stores manuals for Linux, Callweaver, Dialplans and includes most popular links in Wildix Confluence + BONUS: manual for Autotrace 3.0 with short description of each utility.