How to perform reset and recovery of WP410, WP480 (WP480G), WP490 (WP490G) 2015-2017

Permalink: https://confluence.wildix.com/x/fweIAQ

Reset procedure of WP410 / WP480 (WP480G) / WP490 (WP490G) 2015-2017

To perform the reset procedure:

Press and hold for several seconds the button situated in the center of the Navigation Keys

Press OK to confirm

Recovery procedure of WP410 / WP480 (WP480G) / WP490 (WP490G) 2015-2017

Download the latest FW for your phone model

Note: FW can be downloaded from the PBX, path to the Firmware files:
WP490G 2017 – /firmwares/wildix2/67.145.7.xx.rom
WP480G 2017 – /firmwares/wildix2/63.145.7.xx.rom
WP490/490G 2015-2016 – /firmwares/wildix2/59.145.6.xx.rom
WP480/480G 2015-2016 – /firmwares/wildix2/55.145.6.xx.rom
WP410 – /firmwares/wildix2/50.145.6.xx.rom

MAKE SURE you download the correct file for your phone!!! If you have doubts, check the latest stable FW for your phone here: https://www.wildix.com/new-releases-and-updates/wms-release/

On new systems (starting from 2017) TFTP server is turned off by default, so it’s necessary to run the command:
```
/etc/init.d/atftpd restart
```
Rename the file to recovery.rom and upload it to the PBX, folder /srv/tftp/

Note: This procedure does not work for cloud PBXs! it’s necessary to use an external TFTP server or a local PBX.

Unplug the power supply
Press and hold Transfer key

Note: on some phone models Transfer key is missing; use F1 key.

Connect the phone to power supply again; keep the Transfer key pressed while the phone is booting
Phone display shows “Resume mode”, press Edit soft key to edit IP, Mask, Gateway (PBX IP or local gateway IP), Tftp (PBX IP); make sure the phone and PBX are in the same network segment

Press Burn soft key

Phone downloads the Firmware from the PBX.