This Article explains how to debug Wildix Integration Service and related components.
Updated: October 2021
Permalink: https://confluence.wildix.com/x/jweIAQ
Review of versions
All integrations/ components can be installed from Collaboration - > Settings - > Extensions:If an integration/ a component is not yet installed, click INSTALL to download a package and launch the installation.
If a new version is available, click UPDATE to get the latest one. INSTALLED indicates that the latest version is installed.
For more information on WIService installation process, check out the guide What is WIService: Installation
How to collect logs from Wildix integrations - MacOS
Collect WIService logs
- Open "Go to Folder" window by pressing Shift+Cmd+G
- Insert the path of the folder: ~/Library/Application Support/com.wildix.wiservice
- Сlick Go
Or
- Go to macOS status menu
- Click on Wildix Integration Service icon
- Select About and click Logs
To view logs, open wislog.txt file.
Note: Starting from v 3.2.17, WIService logs include Headset integration logs.
Starting from v 3.4.1, WIService also includes Screen sharing logs.
Collect Screen Share logs
- Open "Go to Folder" window by pressing Shift+Cmd+G
- Insert the path of the folder: ~/Library/Application Support/com.wildix.screenshare
- Сlick Go
Note: Screen sharing component is merged with WIService starting from v 3.4.1. Thus, starting from v 3.4.1, you can find screen sharing logs in wislog.txt file in the folder ~/Library/Application Support/com.wildix.wiservice.
Or
- Go to macOS status menu
- Click on Screen Share icon
- Select About and click Logs
To view logs, open wislog.txt file.
Collect Headset Integration logs
- Open "Go to Folder" window by pressing Shift+Cmd+G
- Insert the path of the folder: ~/Library/Application Support/hilog.txt
- Сlick Go
Note: Headset integration is merged into WIService starting from v 3.2.17. Headset integration logs are available in wislog.txt file in the folder ~/Library/Application Support/com.wildix.wiservice.
Or
- Go macOS status menu
- Click on Headset Integration icon
- Select About and click Logs
To view logs, open hilog.txt file.
How to collect logs from Wildix integrations - Windows
Collect WIService logs
- Open Windows Explorer (File Explorer)
- Insert the path of the folder: %APPDATA%\Wildix\WIService
Or
- Go to Windows Quick Launch toolbar
- Click on Wildix Integration service icon
- Select About and click Logs
To view logs, open wislog.txt file.
Note: Starting from WIService v 3.2.2, logs also include Headset integration data.
Starting from v 3.4.1, WIService also includes Screen sharing logs.
Collect Outlook Integration logs
- Open Windows Explorer (File Explorer)
- Insert the path of the folder: %APPDATA%\Wildix\OutlookIntegration
Or
- Go to Outlook Calendar -> Wildix
- Select About and click Logs
To view logs, open log.txt file.
Collect Screen Share logs
- Open Windows Explorer (File Explorer)
- Insert the path of the folder: %APPDATA%\Wildix\SS
Note: Screen sharing component is merged with WIService starting from v 3.4.1. Thus, starting from v 3.4.1, you can find screen sharing logs in wislog.txt file in the folder %APPDATA%\Wildix\WIService.
Or
- Go to Windows Quick Launch toolbar
- Click on Screen Share icon
- Select About and click Logs
To view logs, open wislog.txt file.
Collect Headset Integration logs
Note: Starting from WIService v 3.2.2, Headset integration is a part of WIService. To collect logs, check this section.
- Open Windows Explorer (File Explorer)
- Insert the path of the folder: %APPDATA%\Wildix\HI
Or
- Go to Windows Quick Launch toolbar
- Click on Headset Integration icon
- Select About and click Logs
To view logs, open hilog.txt file.
Restart WIService - MacOS
To restart Wildix Integration Service, run the following commands:
launchctl unload /Library/LaunchDaemons/com.wildix.WIService-wd.plist
su -l wildix -c '/bin/launchctl unload /Library/LaunchAgents/com.wildix.WIService.plist'
Uninstall WIService - MacOS
To delete Wildix Integration Service, run the following commands:
sudo launchctl unload /Library/LaunchDaemons/com.wildix.WIService-wd.plist /bin/launchctl unload /Library/LaunchAgents/com.wildix.MenuIntegration.plist /bin/launchctl unload /Library/LaunchAgents/com.wildix.WIService.plist sudo rm /Library/LaunchDaemons/com.wildix.WIService-wd.plist sudo rm /Library/LaunchAgents/com.wildix.MenuIntegration.plist sudo rm /Library/LaunchAgents/com.wildix.WIService.plist sudo rm -r /Library/Services/WIService
Uninstall Fax Printer - MacOS
To delete Fax Printer component, run the following commands:
sudo launchctl unload /Library/LaunchDaemons/com.wildix.WIService-wd.plist /bin/launchctl unload /Library/LaunchAgents/com.wildix.MenuIntegration.plist /bin/launchctl unload /Library/LaunchAgents/com.wildix.WIService.plist sudo rm /Library/LaunchDaemons/com.wildix.WIService-wd.plist sudo rm /Library/LaunchAgents/com.wildix.MenuIntegration.plist sudo rm /Library/LaunchAgents/com.wildix.WIService.plist sudo rm -r /Library/Services/WIService sudo rm r /Library/PDF\ Services/Wildix\ Fax
Silent Uninstall (only for .msi packages) - Windows
Run the following command through the Command Line:
Starting from WMS version 4.04.45231.19 and later:
for /f "usebackq skip=1 tokens=*" %i in (`wmic product where "Name like 'Wildix Integration Service'" get IdentifyingNumber ^| findstr /r /v "^$"`) do @cmd /c "msiexec /uninstall %i /qn"
- Before WMS version 4.04.45231.19:
msiexec /x {product id} /qn
List of possible product id:
- {54F01ADF-1AF3-421E-A848-38FD7AC2C3D5} — Integration Service
- {DB00FEA0-20BF-4BEE-9EEE-8C6D7C19462A} — Screen Sharing component
- {254F78D9-6A62-4C32-BC02-864D49A373A5} — Outlook Integration
- {F9355602-990F-4244-9B43-E462EFD6A6DD} — Headset Integration
- {DFC64212-94A2-489A-864D-16B57B566884} — Fax Printer