WP4X0 User Guide English WP410 - WP480G - WP490G 2016-2017

Packing list

• 1 x WP4X0 Phone
• 1 x handset
• 1 x handset cord
• 1 x stand

Additionally you can purchase handsets, headsets, EHS adapter, keypad extension, power adapter.

Phone overview

Connecting the phone

Rear panel:

1 – handset port

Attach the handset using the handset cord

2 – headset port

Attach the headset (optional; we recommend Wildix Headsets WHS-MONO, WHS-DUO)

3 – Internet port

Connect the phone to the Wildix PoE Switch using Ethernet cable

4 – AC power jack

If Power Over Ethernet is not used: connect the phone to AC power using an External Power Adapter (check WP datasheet for compatible adapters) and connect the phone’s Internet port (3) to the Internet using Ethernet cable

5 – PC port

For connection to PC (optional)

6 – Ext port (WP480G/WP490G)

Used to connect wireless headset adapter WPEHS (WP480G/WP490G) / keypad extension module WP490EXT (WP490G); online guide: WHS, WP490EXT, WPEHS – Quick Start Guide 

Mounting instructions

Attach the stand to the phone (desk mounting) or hang the phone on the wall (without attaching the stand).

Keypad instruction

1 – LED indicator

• Flashing: Incoming call / Missed call / New VM message
• Off: In the standby mode

2 – Soft keys

Used to confirm different operations indicated on the screen above the corresponding soft keys.

On the idle screen soft keys provide access to phone’s menus: History; Phonebook; Features; Menu

• History: access call history and call from history
• Phonebook: access to shared PBX phonebooks and call from phonebooks
• Features: call features, read Appendix 2: Call features for details
• Menu: phone settings, read Appendix 3: Menu for details

3 – Navigation Keys

Use to select and confirm different menu options; Use Navigation keys to move between the pages of BLF keys

4 – BLF / function keys

Monitoring of users and features, read WP4X0 User Guide English WP410 - WP480G - WP490G 2016-2017 for details

5 – Speaker key

Press to place a call / answer a call in speaker mode or press during a call to switch between speaker / handset mode

6 – Volume keys

Use to adjust the audio volume (during a call), the ringer volume (in the standby mode or while receiving an incoming call), the speaker volume (in the speaker mode)

7 – Headset key

Press to place a call / answer a call in headset mode (when headset is connected) or press during a call to switch between speaker / headset / handset mode

8 – Mute key

Press during a call to disable / enable the microphone

9 – Redial key

Press twice to redial the last called number

10 – Voicemail key

Access Voicemail graphical menu (long press on WP410 / WP480G 2016)

11 – Quick DND key

Long press enables / disables “Do not disturb”

12 – Phonebook key

Press to access the PBX shared phonebooks

13 – Transfer key

Log in

Dial 99 from the phone (“Login” feature code) and follow the audio instructions:

1. Enter your extension number
2. Enter the password (PIN - it is sufficient to enter first five symbols of user WEB password), when requested
   To enter the user password from the phone’s dialpad, take into account the following:
   • To enter any lowercase and uppercase letter, press ONCE a corresponding digit (E.g. to enter A, a, B, b, C or c, press once 2)

   • To enter special characters (%, ^, &, etc), press the star key (*)

     Example: if user password is 4Ag7$Zl@, then you have to dial 4247* 

3. Dial 1 to use this phone, when requested

After a few seconds, extension is displayed on the phone’s screen; the phone is now assigned and can be used to make and receive calls.

Call management

Place a call

1. Lift the handset
2. Dial the number and press Send Soft key or wait till the call is placed automatically

Call from Phonebook:

1. Press Phoneb Soft key or Phonebook key
2. Press Filter Soft key and select a phonebook
3. Press Search Soft key then type the name/ number  
4. Press Enter Soft key to confirm
5. Press Dial Soft key

Call from History

1. Press History Soft key 
2. Select a colleague from the list
3. Press Dial Soft key
4. Lift the handset

Call via BLF Keys 

1. Lift the handset
2. Press a BLF key assigned to a colleague you would like to call 
3. The call is placed automatically

Answer a call

• Lift the handset

During a call (second incoming call): press Answer Soft key

Silence the ring of an incoming call without answering: press Silence Soft key.

Forward a call without answering: press Fwd Soft key, dial the number, press OK Soft key.

Decline a call

• Press Reject Soft key

Hold / Second call

• Press Hold Soft key during a call
• Press Resume Soft key to resume

If you have several calls on hold: use Navigation keys to select the call, then press Resume

Make a second call:

1. Press New Soft key
2. Dial a number or press Select Soft key to search for a contact in History or in Phonebook

Transfer

Blind transfer

Transfer without notifying the person who receives the call transfer:

1. Press Trans Soft key or Transfer key during a call (the call is put on hold)
2. Dial the number or press Select Soft key to search for a contact in History or Phonebook
3. Hang up or press Trans Soft key

Blind transfer via BLF keys:

• Press the BLF key configured as "Colleague" or "Call group" during a call

Attended transfer:

Transfer with notification to the person who receives the transfer:

1. Press Trans Soft key or Transfer key during a call (the call is put on hold)
2. Dial the number or press Select Soft key to search for a contact in History or Phonebook
3. Wait till the second party answers
4. Hang up or press Trans Soft key

Attended transfer via BLF keys:

1. Press the BLF key configured as “Colleague” or "Call group" during a call 
2. Wait till the second party answers
3. Hang up or press Trans Soft key

Conference

1. Put the first call on hold
2. Make a second call to the contact you wish to invite to the conference call
3. When the third party responds, press Conf Soft key

Press Split Soft key to split the two calls or hang up to end the conference.

Call Pickup

To pick up a call of a colleague or a call groups:

1. Press a BLF key assigned to a colleague or a call group who has a ringing call 

Park a call

To park an active call:

1. Press a BLF key configured as "Park Location" during a call/ press it again to resume the call

Listen to Voicemail messages

1. Press Voicemail key to access the graphical Voicemail menu (long press on key “1” on WP410 / WP480G 2016)
2. If requested, enter the first five characters of your password
3. Select the message and press Play Soft key to listen to the message; press Info Soft key for more information (Name, Number, Date, Duration) and then Delete to delete the message

Monitor colleague status 

To monitor a colleague status:

1. Press Phoneb Soft key or Phonebook Key
2. Press Filter Soft key and select a phonebook
3. Press Search Soft key then type the name/ number  
4. Press Enter Soft key to confirm

It possible to monitor the following colleague statuses via Pnonebook:

• "available" (tick icon)
• "offline" (no icon)
• "busy" (handset icon)
• "incoming call" (arrow icon)
• "absent" (clock icon)
• "dnd" (dnd icon)

Troubleshooting

For reset and recovery of WP4X0 2015-2017, refer to Reset and Recovery of WP410 2015-2017 Manual 

Appendix 1 - BLF keys

BLF keys allow to monitor colleagues and use different features: parking of active calls; monitoring of trunk status/ using this trunk; monitoring and changing the status of timetable, switch, 3 state switch; group pickup etc. Follow the above-mentioned link to get more details on BLF keys.

• 4 BLF keys (2 pages) for WP410 Sept 2016 / 2017 (use Navigation keys to move between the pages): 

• 16 BLF keys (2 pages) for WP480G 2017 (use Navigation keys to move between the pages):

• 30 BLF keys (2 pages) for WP490G 2017 (use Navigation keys to move between the pages):

• 16 BLF keys (2 pages) for WP480G 2016 (use Navigation keys to move between the pages):

• 18 BLF keys scheme for WP490G 2016 (use Navigation keys to move between the pages):

In case you have problems with your phone, please contact the PBX administrator.

Appendix 2 - Call features

Press Featur. Soft key from the standby mode to access the menu.

• Status: Available / DND / Away 

  Note: all the features below are applied only for the selected user status.

  
  

  • Until (only for DND / Away): Time / Date - set expiry time and date for DND / Away user status
  1. Activate (only for DND / Away): On / Off - when disabled, call features for DND / Away statuses cannot be changed
     
     

• Call type: Internal / External/ Blacklist / Whitelist 

  Note: all the features below are applied only for the selected call class.

• Call reject: On / Off - if enabled, all calls are rejected
  
  
• Call forwarding - call forwarding settings
  
  1. busy: On / Off - enable / disable call forwarding when busy
  2. unavailable: On / Off - enable / disable call forwarding in case of no answer
  3. forced: On / Off - enable / disable forwarding of all calls
     You can set the destination for each type of call forwarding: enter the phone number or the value VOICEMAIL
     
     
• Call waiting: On / Off - enable call waiting to be able to receive more than one call at a time 
  
  

• Mobility: On / Off - if enabled, after a timeout, incoming calls are routed also to your mobility extension number; phone number and timeout can be specified in Collaboration Settings

  
  

• Ring Tone: select the ringtone

Appendix 3 - Phone Settings

To access Phone Settings, press Menu soft key from idle:

• Status: view IP, Mac, Firmware of your phone
  
  

• Backlight settings: set the backlight level of the screen and select the timeout (min - 20 sec, max - 1 hour or Always On) after which the phone's screen should turn off 
  Note: The backlight settings of WP490EXT extension module are synced with WP490G.

  Note: The backlight settings of WP490EXT extension module are synced with WP490G 2016-2017.

   

• Audio settings: adjust Talk, Tone, Mic, Key, Ring Volume, Headset Ring Mode (allows you to decide whether ringtone should be played via Headset or Handset when Headset is connected) and Handsfree sound input (allows you to select the active microphone during the "hands-free+handset picked up" mode)

• Network: access to this menu is recommended for PBX administrator
  
  
• Autoprovision: access to this menu is recommended only for PBX administrator