This Document describes how to open an RMA request on WMP.
Created: March 2021
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Preconditions
Before opening a request, please check these rules regarding RMA submission based on warranty period:
- for devices with expired warranty (more than 5 years), no RMA allowed
- for device with warranty more than 1 year but less than 5 years, you need to attach a copy of signed 5y warranty contract to an RMA request
- for devices with warranty less than 1 year, no changes
Open an RMA request
To open an RMA request, follow these steps:
- Log into WMP (my.wildix.com), select the tab Orders & Billing
Go to the tab RMA, then click Add to create a request
Select a device in Product info field
- green - < 1 year
- yellow - > 1 year but < 5 years
red - > 5 years
For devices with warranty > 1 year but < 5 years, you need to upload a copy of signed 5y warranty contract
Confirm Terms and Conditions and click Submit