How to open an RMA request

Preconditions

Before opening a request, please check these rules regarding RMA submission based on purchase period:

• for devices purchased more than 5 years ago, no RMA allowed
• for device purchased more than 1 year ago but less than 5 years, you need to attach a copy of the signed 5y warranty contract to your RMA request
• for devices purchased less than 1 year, RMA allowed without any additional documents
  
  

Open an RMA request

To open an RMA request, follow these steps:

1. Log into WMP (my.wildix.com), select the tab Orders & Billing 

2. Go to the tab RMA, then click Add to create a request
   
   

3. Select a device in Product info field. You can see the date of purchase and the color indication that shows whether or not you can proceed with your request

   • green - < 1 year,  RMA allowed without any additional documents
   • yellow - > 1 year but < 5 years, attach a copy of a signed warranty contract

   • red - > 5 years, no RMA allowed

4. For devices purchased more than 1 year ago, but less than 5 years, you need to upload a copy of a signed warranty contract 

5. Confirm Terms and Conditions and click Submit 
6. Your request appears in RMA list