This technical note explains how to update Wildix headset WHS with USB connector 2017.
Permalink: https://confluence.wildix.com/x/HgeIAQ
Updated: December 2018
WHS with USB connector 2017
If USB connector for your WHS looks like this one, this means you can follow these instructions to update the Firmware:
How to update Firmware
To update the Headset integration and the Firmware of the USB connector of your WHS 2017 to the latest version, proceed as follows:
Step 1. Update Headset Integration
Update Headset integration from Collaboration to the latest version (notification about new version appears automatically, follow it, or update it from Collaboration Settings -> Extensions):
Step 2. Update Firmware
For Windows PC: download the ZIP archive from this folder – LINK:
Unarchive the folder
Launch UpgradeFirmware.exe
Click Browse
Select Full Firmware File (*.ptf)
Select Wildix WHS.ptf
Connect the WHS headset to PC using USB cord
Click Upgrade
IMPORTANT: do not power off the PC, do not disconnect the device and do not close the program during the update procedure!!!
Wait till the firmware upgrade is finished:
Disconnect the USB connector and connect it again to see the change
Changelog
December 2018
Disclaimer:
Uploading this FW will increase volumes above the EU regulation of 80 dBM as documented here:
Changelog:
- Increased audio level on Speaker
September 2017
This FW version can be downloaded here: https://drive.google.com/drive/folders/1JtaWIEhDJ1W37G-Z5IpN8Slnch-9z90i?usp=sharing
Changelog:
- Call control does not work correctly on new WHS via USB connector
- Correct behavior: press call button once to answer a call / to hang up; press Volume control buttons to adjust volume; press Mute button once to mute / unmute
- LEDs do not work correctly
- Correct behavior: call button LED turns on during a call / ringing; mute LED turns on when the other party is muted.