Document description
Created: August 2019
Permalink:
Overview
The feature is supported for both internal and external calls.
Requirements: Basic license
Configuration
Step 1. Add extension numbers by creating extra users to use them as custom identity numbers. Do not use real user extensions for this purpose.
Step 2.
- Go to WMS -> Users -> select a user or multiple users
- Click Edit preferences -> Settings
- Specify the custom identity numbers that you've added previously in the filed Identities
Step 3.
- Add BLF key "Identities" in WMS -> Users -> Edit preferences -> Settings -> Function keys or Collaboration -> Settings -> Function keys
Limitations (only for internal calls):
- A real user's number instead of identity extension can be displayed when transferring and adding to conferences such calls (a real number is also displayed in CDR-View)
- Personal call recordings are not shown in Collaboration (if user has specified his email in Settings -> Personal, the call recording is sent to the email, but it is unavailable in Call History)
- A caller cannot see call duration in Collaboration
- A caller cannot switch an active device using Incall feature "Continuity" *5 (Service code "Continuity" works)
- BLF "Colleague" displays user's identity extension instead of a called number during outgoing calls if the option "View calls" is enabled
Note: The previous configuration (ticket WMS-6527) stops working after the upgrade. Please make the reconfiguration.
After the configuration
- Press BLF "Identities" on WP4X0 or WelcomeConsole
- Select the identity from the list of all available identities
- The selected identity is indicated on the screen and displayed instead of a real user's number during outgoing calls