This Documentation describes how to submit a case via Wildix Partner Community, monitor the case, and chat with Support Team.
Created: May 2023
Wildix Partner Community documentation: https://wildix.atlassian.net/wiki/x/ahXOAQ
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Introduction
Wildix Partner Community provides an easy and convenient way to submit a customer care _________
Submit a case
1. On the Home page, click Submit a Case button:
2. Select type of your case and click Next.
Here is the overview of case types you can choose from:
- Customer Care: Resolve billing issues, check invoices and ensure your account is up to date
- Feature Request: Ask for additional features or integrations with our feature request option
- Tech Support: Report technical issues and get help with all aspects of the Wildix Blue ecosystem
3. Choose Case Reason (e.g. Billing / HWaaS / Orders / CLASSOUND, etc.)
4. Choose Category (for some case reasons, the field is not required)
5. Where appropriate, select the Sub-category and click Next:
6. Search for the necessary product and select it from the list:
7. Enter case Subject and Description and attach any files that are relevant for the case, and click Submit:
8. After clicking Submit, you get the confirmation in Partner Community with the link to your case:
Also, confirmation is sent to your email, which includes the name of the case, case number and link to the Case: