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x-hoppers Changelog: new features and improvements for x-hoppers. Other changelogs: https://www.wildix.com/new-releases-and-updates/ x-hoppers documentation: https://wildix.atlassian.net/wiki/x/RCDOAQ Link for sharing: https://wildix.atlassian.net/wiki/x/AYBID |
x-hoppers Date: 28.05.2024
Improvements
[WMS-19641] - x-hop: improved the logic of user verification by voice for better detection quality:
- Note: The support starts from WMS Beta 6.07.20240528.1.
- After pronouncing the first and last name, user is now also asked to say a phrase “My voice is my password“ to complete voice recognition
- In case a user cannot be verified by voice after 3 attempts, the headset gets automatically assigned to an available dummy (virtual) user configured in the system.
To set a list of users for assigning a headset in case of voice authorization failure:
- Create the file with the following name:
/rw2/etc/pbx/x-hoppers_dummy_users.json - In this file, add the list of dummy user extensions, for example:
[703, 706, 702]
Documentation: x-hoppers Admin Guide
[WMS-19781] - x-hop: improved the logic of x-hoppers user verification by voice for better user experience when assigning a headset
Note: The support starts from WMS Beta 6.07.20240528.1.
According to the new logic, when assigning a headset, user immediately joins the conference, without entering the IVR menu and ChatGPT questions. For the new logic to be applied, the Dialplan should be configured to have two entries:
- *Wairhotline*, which is dialled by the headset after assigning a headset to a user. It should be configured to immediately bring user into the conference.
- *wair*, which is dialled by headset after ending a call or double-pressing the AUX Function button. The IVR menu with ChatGPT prompts should be included in this dialplan entry.
For more details, check out documentation: x-hoppers Admin Guide
Also, the timeout between ending a call / double-pressing the AUX Function button and accessing the menu was changed from 10 seconds to 1 second.
[WMS-19790] - x-hop: added possibility to make announcement in x-hoppers broadcast to users of specific departments only
Note: The support starts from WMS Beta 6.07.20240528.1.
For instructions, check documentation: x-hoppers Admin Guide (see the section “Make Announcement to Users of Specific Departments”)
[WMS-20072] - x-hop: added possibility to enable user verification by voice for users of specific departments only
Note: The support starts from WMS Beta 6.07.20240528.1.
How-to:
- Modify the following line in /etc/systemd/system/pbx-data-engine.service.d/override.conf file by adding “department” value after --xhop_voice_login:
ExecStart=/usr/sbin/pbx_data_engine.py --daemon --mode calls presence -cr --xhop_voice_login department
When the value “department” is set, the list of departments from the environment variable XHOP_VOICE_AUTH_DEPS_LIST (see step 2) is used for verification by voice. - Add the following line to /etc/systemd/system/pbx-data-engine.service.d/override.conf file, indicating the list of departments, where verification by voice should be used:
Example:
Environment='XHOP_VOICE_AUTH_DEPS_LIST=Sales,Support'
Where “Sales, Support” are the required departments.
Also, in this release, the parameter UNHOLD_TIMEOUT, used to modify the timeout of broadcast mute, was renamed into XHOP_UNHOLD_TIMEOUT.
[WMS-20112] - x-hop: added possibility to customize prompts pronounced during user verification by voice to x-hoppers headsets
Note: The support starts from WMS Beta 6.07.20240528.1.
How-to:
- To set custom prompts, add the following variable(s) to WMS -> Dialplan -> General Settings -> “Set dialplan variables” field:
- XHOPPERS_VOICEFOOTPRINT_PROMPT=your custom prompt
Customize the voice footprint message (set your custom prompt instead of “After the beep please say with x-hoppers: my voice is my password“). - XHOPPERS_LOGIN_PROMPT=custom login message
Set a custom prompt instead of “Please say your first and last name to use the device“. - XHOPPERS_CONFIRMATION_PROMPT=no
By default, the value is yes. When disabled, the variable allows to skip the playback message “Please hold to use the device, or say cancel to search again“. - XHOPPERS_FINISH_PROMPT=your custom prompt
Set a custom x-hoppers message, pronounced at the end of voice verification, when a user needs to wait till the headset joins the conference (the default prompt is “Thank you”).
- XHOPPERS_VOICEFOOTPRINT_PROMPT=your custom prompt
- Click Save
Also, it is now possible to login not only by pronouncing the first and last name, but also by pronouncing the extension number.
x-hoppers Date: 26.03.2024
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x-hoppers Date: 28.02.2024
Improvements
[WMS-18869] - wms: added the display of battery level of W-AIR headsets and W-AIR devices firmware version on the WMS -> Devices -> W-AIR Devices page In case a headset is charging, the relevant icon is displayed next to the battery level indication.
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x-hoppers Date: 02.02.2024
Improvements
[WMS-18885] - x-hop: added translations of x-hoppers Green Box Demo pages into French, Italian, German, and Spanish
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- W-AIR firmware starting from v 650b2
WMS 6.01.20221122.1 or higher
- Activated x-hoppers
How-to:
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Note: The support starts from WMS 6.01.20221122.1 or higher
Documentation: x-hoppers Admin Guide
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