Page Comparison

Scroll export button

scope	current
template-id	0fa09813-8b86-460a-aa1d-ef450a80e9ce
quick-start	true
add-on	Scroll PDF Exporter

...

When a Guest User schedules a meeting, a dedicated conversation is automatically created:

The conversation can also be assigned to a particular agent of a Service (Call group). Service is determined automatically. You can assign a conversation to yourself or any other agent.

To assign the conversation to yourself, click Assign to me:

Image ModifiedTo assign conversation to another agent, select service and choose an agent from the Assignee drop-down list:

Image Modified

Note

Note:

After assigning the conversation for the first time, all other agents are removed.
In one-on-one conversations, after assigning it to particular agents, those agents are added as group chat members.
You cannot assign conversations for dynamically added agents.
When assigning conversation to yourself, without selecting a service, the nearest random call group is automatically selected.

Limitation:

It is currently impossible to assign a conversation to agents belonging to another PBX in WMS Network.

When a guest user clicks the Start new conversation button via the Meeting Scheduler or your Chat link, x-bees looks up if the guest had a conversation with the same agent before – if positive, the communication continues in the same channel.

...

Send DMTF
Note
Note: If you paste number into the the DTMF area, all unsupported characters are automatically cut out.
Mute/ unmute
Hold/ resume
End a call
Transfer a call: click on transfer call icon at the bottom of the call screen

The dedicated Transfer dialog appears, where you can transfer the call to another user or send it to your voicemail:

Start entering number, user name or extension and click the arrow icon next to the necessary user from the search results below:

Select the option:
- Voicemail
- Attended Transfer
- Transfer (blind transfer)
  
  Note
  Note: When you click on the user from the search result, attended transfer is started by default.
  
  When you perform an attended transfer, a separate call dialog opens (with the buttons to mute/unmute, put the call on hold, or end the call). To proceed with the transfer, click the green Transfer to button: