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Current limitation: In case a call is transferred to a device which doesn't support screen sharing (for example, WP phones, etc) the button "Screen Sharing" is not disabled. This will be fixed in further releases. |
Archive conversation
- Hover Right-click on the necessary conversation or hover the mouse over the necessary conversation it and click on the More icon:
- Choose the option Archive:
When a conversation is archived, a tooltip is displayed with the title "[Conversation name] is archived," along with an option to undo the action:
Leave a conversation
- Hover Right-click on the necessary conversation or hover the mouse over the necessary conversation it and click on the More icon:
- Press Leave conversation:
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Mark conversation as read/ unread
- Hover Right-click on the necessary conversation or hover the mouse over the necessary conversation it and click on the More icon:
- Press Mark as unread:
or Mark as read:
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- Reply: generate suitable replies to the incoming message, to streamline conversations and improve response quality.
- Rephrase: rephrase a given piece of text (can be applied to the text in the input field or the last message in conversation) .
- Summary: generate summary of the last received messages in the conversation, to extract key points or condense information, making it easier to understand.
- Expand: generate more informative text based on the input (can be applied to the text in the input field or the last message in conversation).
- Explain: ask to explain some concepts or topics (can be applied to the text in the input field or the last message in conversation).
- Shorten: shorten a lengthy text or message, to trim unnecessary details and improve readability (can be applied to the text in the input field or the last message in conversation).
- Translate: translate text between different languages, for seamless communication between users who speak different languages (can be applied to the text in the input field or the last message in conversation).
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When a Guest User schedules a meeting, a dedicated conversation is automatically created:
The conversation can also be assigned to a particular agent of a Service (Call group). Service is determined automatically. You can assign a conversation to yourself or any other agent.
To assign the conversation to yourself, click Assign to me:
To assign conversation to another agent, select service and choose an agent from the Assignee drop-down list:
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Limitation:
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When a guest user clicks the Start new conversation button via the Meeting Scheduler or your Chat link, x-bees looks up if the guest had a conversation with the same agent before – if positive, the communication continues in the same channel.
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x-bees Analytics is an advanced analytics tool which lets to monitor any data you need in a highly customizable manner.
See more in documentation: x-bees Analytics.
x-bees Chrome extension
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