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  • Send one more multiple files: click on the paper clip icon from the input field or use drag and drop to add your files:




In case of sending audio files, they can be played right in x-bees conversation:

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Note

Note:

  • When you change volume, it is applied for the current audio file only. By default, the highest volume is set and needs to be adjusted for each file separately, if required.
  • Audio files more than 15 Mb need to be loaded first.
  • Playing audio is paused in case a conference starts.
  • The audio player is interrupted in case of a call or after switching to another conversation.

Limitation:

  • The audio player is interrupted in case of opening Info frame in the conversation or in case of scrolling the conversation history too high.


  • Use Speech-to-text feature: click on the Speech-to-text button in the message input field and say the necessary information:

    Once ready, press Stop the dictation button:

    Note

    Note:

    • Language for speech-to-text recognition corresponds to your browser language and is taken from browser Settings -> Preferred languages.
    • The timeout after which the speech-to-text feature is deactivated if there is no audio input is the following:
      • Search field: 5 sec
      • Message input field: 15 sec
    • When the Speech-to-text button is active, the message input field is deactivated, to avoid reordering of text in case of accidental clicks on the input field.
    • For SMS, if the recognized text exceeds the SMS text limit of 670 characters, the text is cut to the allowed text size. Once the limit is reached, the Speech-to-text button is disabled.
    • Firefox browser is not supported.


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When a Guest User schedules a meeting, a dedicated conversation is automatically created:

The conversation can also be assigned to a particular agent of a Service (Call group). Service is determined automatically. You can assign a conversation to yourself or any other agent.

To assign the conversation to yourself, click Assign to me:

Image ModifiedTo assign conversation to another agent, select service and choose an agent from the Assignee drop-down list:

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Note

Note:

  • After assigning the conversation for the first time, all other agents are removed. 
  • In one-on-one conversations, after assigning it to particular agents, those agents are added as group chat members.
  • You cannot assign conversations for dynamically added agents.

  • When assigning conversation to yourself, without selecting a service, the nearest random call group is automatically selected.

Limitation: 

  • It is currently impossible to assign a conversation to agents belonging to another PBX in WMS Network.

When a guest user clicks the Start new conversation button via the Meeting Scheduler or your Chat link, x-bees looks up if the guest had a conversation with the same agent before – if positive, the communication continues in the same channel.

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x-bees Analytics is an advanced analytics tool which lets to monitor any data you need in a highly customizable manner.

See more in documentation: x-bees Analytics.


x-bees Chrome extension 
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