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- Click on your user picture in the upper left-hand part of the screen to open Settings
- Under Availability, click on Set a status
- Enter the status message into the field, set date and time to clear the status after (optional)
- Click Save
To check the status message, click on your user picture in the upper left-hand part of the screen to open Settings. Under Status, check the message
Color theme
To change color theme:
- Click on your user picture in the upper left-hand part of the screen to open Settings
- Under Settings, click Color theme
3. Choose the preferred color theme:
- Auto
- Light
- Dark
Notifications
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When a Guest User schedules a meeting, a dedicated conversation is automatically created:
The conversation can also be assigned to a particular agent of a Service (Call group). Service is determined automatically. You can assign a conversation to yourself or any other agent.
To assign the conversation to yourself, click Assign to me:
To assign conversation to another agent, select service and choose an agent from the Assignee drop-down list:
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Note:
Limitation:
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When a guest user clicks the Start new conversation button via the Meeting Scheduler or your Chat link, x-bees looks up if the guest had a conversation with the same agent before – if positive, the communication continues in the same channel.
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x-bees Analytics is an advanced analytics tool which lets to monitor any data you need in a highly customizable manner.
See more in documentation: x-bees Analytics.
x-bees Chrome extension
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