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x-hoppers Changelog: new features and improvements for x-hoppers. Other changelogs: https://www.wildix.com/new-releases-and-updates/ x-hoppers documentation: https://wildix.atlassian.net/wiki/x/RCDOAQ Link for sharing: https://wildix.atlassian.net/wiki/x/AYBID |
x-hoppers Date: 12.02.2024
New Feature
[WMS-18579] - x-hop: added possibility to enhance the feature of user authorisation via speech-to-text by enabling verification of users by voice. When the option is enabled, during user authorisation the system compares the voice of the user with user voices previously saved in the system and in case of a match, allows authorisation. This eliminates the risk of a user logging in under a different name.
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x-hoppers Date: 26.12.2023
New Feature
[WMS-18663] - x-hop: added Stores Stats report which displays the number of active users, average and total talk time per each store, allowing to see the least and most active stores etc.
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x-hoppers Date: 16.11.2023
New Feature
[WMS-18375] - x-hop: added x-hoppers dashboard to Analytics tab in x-bees, which provides statistics about the x-hoppers usage (e.g. how long agents were connected to the conference, etc.)
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x-hoppers Date: 07.06.2023
New Feature
[WMS-17057] - x-hop: added possibility to transcribe content of x-hoppers conference and post it in x-bees conversation on behalf of the user who is speaking
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- Create x-bees conversation with users that are in the x-hoppers conference
- Copy x-bees conversation ID (available in the URL)
- Add following data to the /rw2/etc/pbx/x-hoppers.json file:
- "audio_conf_id": "ID of the x-hoppers conference",
- "xbees_channel_id": “ID of the x-bees conversation”
Note:
- If user talks for more than 60 seconds without a pause, the message is not transcribed.
- The support starts from WMS Beta 6.03.20230606.1.
x-hoppers Date: 02.06.2023
New Feature
[WMS-16447] - x-hoppers: added possibility to post Veesion alerts to x-bees conversation
Requirements:
- x-hoppers integration with Veesion
- WMS Beta 6.03.20230602.1 or higher
How-to:
- Add a user in WMS with email address
- Create x-bees conversation with the user and copy the conversation ID (available in the URL)
- Add following data to the /rw2/etc/pbx/x-hoppers.json file:
- “store_veesion_id”: “ID of the store”
- “xbees_channel_id”: “ID of the x-bees conversation”
- “veesion_user_extension”: “enter extension of the user added in WMS”
When there is an alert from Veesion, the relevant message, containing alert type, date, time, camera IP, ID of the camera and group, as well as video attachment, is sent to x-bees conversation.
Documentation: x-hoppers integration with Veesion
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x-hoppers Date: 25.04.2023
New Feature
[WMS-15837] - x-hop: added possibility to record in-store conversations for x-hoppers and listen them via CDR-View
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x-hoppers Date: 08 March 2023
New Feature
[WMS-15807] - x-hoppers: added possibility to set up integration with Veesion, which allows to detect theft in retail stores in real time
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- W-AIR firmware starting from v 650b2
WMS 6.01.20221122.1 or higher
- Activated x-hoppers
How-to:
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Note: The support starts from WMS 6.01.20221122.1 or higher
Documentation: x-hoppers Admin Guide
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