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The document describes how to start a conference in x-bees and use x-bees conference features. x-bees documentation: link. Updated: January 2024 Permalink: https://wildix.atlassian.net/wiki/x/AQACCg |
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Screen sharing issue on macOS using Google Chrome Due to detected issues in Google Chrome, it might be impossible to use screen sharing. To resolve the issue, take the following steps:
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- To use the feature, click three dots (More actions) -> Enable Picture-in-Picture:
2. When enabled, picture-in-picture view of the selected / active user stays on top of your other windows. Hovering the mouse over the picture-in-picture screen, you have the following options:
- Mute/ unmute
- Start/ stop video
- Leave conference
- Back to tab (returns you to the x-bees tab with the conference and disables the Picture-in-Picture option)
Also, on the picture-in-picture view, you can see:
- if microphone of a user is enabled or not
- raised hands: names of the first three users who raised hands as well as how many more raised hands there are
- preview of videos
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Limitation:
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Other control options
In addition to being able to decide whether participants should start with their webcams and microphones enabled/ disabled, there are other options available for PBX users:
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You can enable real-time sales coaching hints to be shown to agents during the conference. To activate hints, go to More actions -> Settings -> Hints -> tick off Enable real-time hints:
If you want hints to be accompanied with sound, tick off Enable sound for hints. In Talk ratio section, choose one of the below options:
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Summary of the conference and transcription are sent to emails of the PBX users participating in the conference, if Transcription was enabled:
- The recording of the conference may be started automatically if Transcription is enabled. Complemented with some other x-bees features coming up in future, this will allow agents to easily view the meeting data whenever required and never miss out anything important. To manage if you want the transcription and recording to be started automatically, go to Settings -> External meetings and choose the preferred options:
Face expression analysis
You can monitor participants' mood during the conference with the Display emotions feature.
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