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If you want to transcribe specific calls only, use the parameter only in a particular Dialplan procedure (in this case the parameter should be set before the Record application)., for example:
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How to use
To view transcription during call recording, click on the Transcription button:
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Important: - If you stop call recording, the transcription gets disabled.
- Currently, the transcription of calls is available in English only.
- In case of a call transfer, the transcription continues only if the recording is enabled on the side of the agent the call was transferred to. Once the call is ended, in x-bees conversation agents can view the transcription of the relevant call leg they participated in (agent can see only their part of the call). However, agents get transcription of both parts of the call to their emails.
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To move the transcription to the Info frame, can click on the Expand button:
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