Important: - If you stop call recording, the transcription gets disabled.
- Currently, the transcription of calls is available in English onlyonly English, Italian, and Spanish languages are supported. Support of French and German should be added later.
- In case of a call transfer, the transcription continues only if the recording is enabled on the side of the agent the call was transferred to. Once the call is ended, in x-bees conversation agents can view the transcription of the relevant call leg they participated in (agent can see only their part of the call). However, agents get transcription of both parts of the call to their emails.
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