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  • x-bees Standard license or higher
  • ACL “Can See call recordings” enabled for users who should have access to transcriptions. ______ If the user has the permission but did not participate in the conference, to be able to access the transcription, the user should have ACL “Can See analytics” of the users who participated in the conference. ______

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View transcription of a conference

  1. During the conference, click the Transcription button in the top right corner under the Info button:

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Note

Current limitations:

  • In some cases, in downloaded transcriptions there could be an email of external contact instead of a name.
  • It is not possible to view real-time transcription on mobile, however, mobile version allows to download the transcription.
  • Currently, only English, Italian, and Spanish languages are supported. Support of French and German should be added later

View transcription of a call

Real-time transcription is available only if the call is being recorded. To view transcription, click on the Transcription button:

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A dedicated dialog opens where the conversation is transcribed in real time:

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Warning

Important: 

  • If you stop call recording, the transcription gets disabled. 
  • Currently, the transcription of calls is available in English only

To move the transcription to the Info frame, can click on the Expand button:

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After the call, you can see the links to open or download the transcription in the conversation:

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