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View transcription of a call
How to enable
Real-time transcription of calls is available only if the below conditions are met:
- The call is being recorded. When call recording is disabled, transcription is deactivated.
- The following Dialplan variable is configured in WMS -> Dialplan -> General settings -> Set dialplan variables:
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TRANSCRIBE_RECORDED_CALLS=yes |
By default, the parameter is disabled. When enabled, all recorded calls on the PBX that are transcribed.
If you want to transcribe specific calls only, use the parameter only in a particular Dialplan procedure (in this case the parameter should be set before the Record application).
How to use
To view transcription during call recording, click on the Transcription button:
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After the call, you can see the links to open or download the transcription in the conversation:
Get transcriptions of calls and conferences to your email
Summary of the call/ conference and transcription are sent to emails of the PBX users participating in the conference, if Transcription was enabled:
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