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View transcription of a call
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How to enable
Real-time transcription of calls is available only if the below conditions are met:
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- Proceed to the necessary Contact -> Activity
- Choose the activity
On the Details tab -> Task Information -> Comments section you can find the call summary and transcription:
Note Note: The data that can be displayed in Comments is limited to 32 KB (around 32000 characters) according to Salesforce regulations. If the transcription exceeds this limit, the transcription is cut. You can find the full text of the transcription in Related -> Files (see step 4 below).
- On the tab Related you can find the attached file with the complete transcription of the call:
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