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View conversations in common
For an easy navigation through group conversations, you can view conversations you have in common with other users. On the user's profile on the Info frame, there is the dedicated section Chats in common, which displays the list of conversations you and the user both participate in. To access it:
- In one-on-one conversation: click on the Info button - > see the section Chats in common. Click on it to unfold the list:
The list of common conversations is sorted by the last message date and time. The list includes names of the group conversations and a snippet of the most recent message.
Clicking on the conversation, the conversation opens. - In group conversation, open Info frame -> find the relevant user -> click three dots -> View profile:
See the list of chats in common with the user:
Unread message indicators
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When a Guest User schedules a meeting, a dedicated conversation is automatically created:
The conversation can also be assigned to a particular agent of a Service (Call group). Service is determined automatically. You can assign a conversation to yourself or any other agent.
To assign the conversation to yourself, click Assign to me:
To assign conversation to another agent, select service and choose an agent from the Assignee drop-down list:
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When a guest user clicks the Start new conversation button via the Meeting Scheduler or your Chat link, x-bees looks up if the guest had a conversation with the same agent before – if positive, the communication continues in the same channel.
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x-bees Analytics is an advanced analytics tool which lets to monitor any data you need in a highly customizable manner.
See more in documentation: x-bees Analytics.
x-bees Chrome extension
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