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x-hoppers Changelog: new features and improvements for x-hoppers.

Other changelogs: https://www.wildix.com/new-releases-and-updates/

x-hoppers documentation: https://wildix.atlassian.net/wiki/x/RCDOAQ

Link for sharing: https://wildix.atlassian.net/wiki/x/AYBID

x-hoppers Date: 02.02.2024

Improvements

[WMS-18885] - x-hop: added translations of x-hoppers Green Box Demo pages into French, Italian, German, and Spanish

You can select language on the initial setup page. If the box is already set up and you need to change the language, please contact support. 

Documentation: x-hoppers Green Box Documentation

[WMS-18986] - x-hop: added “x-hoppers Help Points” dashboard which allows to monitor help points usage (tablets and QR codes)

The dashboard is available in x-bees -> Analytics -> x-hoppers Help Points Liveboard.

Documentation will be updated soon.

x-hoppers Date: 19.01.2024

Improvement

[WMS-18658] - x-hop: added possibility to enable the logic of assigning x-hoppers headsets to users via speech-to-text, by taking the headset from the charger and pronouncing the user name

How-to:

The feature is disabled by default. To enable, add the following parameter to the /etc/systemd/system/pbx-data-engine.service.d/override.conf file:

--xhop_voice_login true

When enabled, each time the headset is placed into the charger, it gets unassigned. When a user lifts the headset from the charger:

  1. The user is asked to say their name
  2. The user should pronounce the name and surname
  3. The system looks for the user and assigns the headset to the user

Important: For the feature to start working on the headsets, follow one of the following procedures:

a) After enabling the feature, when using the headsets for the first time, users need to lift the headsets from the charger -> place into the charger -> lift from the charger again.

b) Alternatively, before performing the upgrade and activating the feature, unassign headsets via WMS (Devices -> choose device and click Assign to user -> in the Extension field, choose “unknown”). Then, when users lift the headsets from the charger, they need to press the Call button first.  

Note: The support starts from WMS Beta 6.05.20240119.1.

x-hoppers Date: 28.12.2023

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  • W-AIR firmware starting from v 650b2
  • WMS 6.01.20221122.1 or higher

  • Activated x-hoppers

How-to:

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Note: The support starts from WMS 6.01.20221122.1 or higher

Documentation: x-hoppers Admin Guide 

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