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The Article explains how to check if a missed call has been called back from CDR-View. Created: March 2020 Permalink: https://confluence.wildix.com/x/0oAJB |
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Introduction
Issue:
Someone has called in and the call was missed, but we don’t know if anyone has called them back.
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Check CDR-View data on all outgoing calls to see if the called number has called in previously and not been answered, then set a tag to say it’s been called back.
Incoming calls configuration
Edit the Dialplan procedure used for managing incoming calls ("main" in our example) by adding the following applications:
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Detailed description of Dialplan applications is in the Guide . |
Outgoing calls configuration
- Create a separate Dialplan procedure ("users callback" in our example):
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- Dial the trunk -> ${FOO} - uses the initial variable set which to dial the trunk with the initial called number
CDR Report Example
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