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Introduction

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User interface for access to UC&C, completely web-based and accessible via the browser; requires at least Essential license. Additionally, you can download mobile apps for iOS/ Android from App store / Google play market.

WMP

Accessible at https://my.wildix.com/. Wildix PBXs should connect to the WMP server for:

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More information on Wildix licensing and licenses activation: https://confluence.wildix.com/x/twM8AQ.

Useful links:

• Tech Wizards FB group (please add yourself to the group): https://www.facebook.com/groups/wildixtechwizards/

• Official website: www.wildix.com

• WMP (activation, licenses, orders, tickets): https://my.wildix.com/

• Tech news: https://www.wildix.com/new-releases-and-updates/

• eLearning platform: https://training.wildix.com/

• Blog: https://blog.wildix.com/

• DOCUMENTATION: https://confluence.wildix.com/

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In this scenario the PBX is used as the DHCP server for telephone (voice) network and releases the IP addresses to all the devices (phones, media gateways) belonging to its network; eth0 interface is set up as DHCP client, eth1 must be set up with static IP and as DHCP server. Default settings of ETH1 interface is 10.135.0.1. 

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Go to PBX Settings -> System -> Network:

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1. Select the WAN eth0 interface and make sure the option Get the address from the DHCP server is enabled:

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2. Select the LAN eth1 interface, set the static IP (Default: 10.135.0.1/16):

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3. Click Apply the network settings
4. Check the address of the WAN eth0 interface to know the new IP address of the PBX

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In this scenario telephone and data share the network with the PBX; the single interface used is eth0, the IP address is released by the DHCP server in the network. Check the leases of your DHCP server to know the IP address released to the PBX.

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Go to PBX Settings -> System -> Network:

1. Select the WAN eth0 interface and enable the option Get the address from the DHCP server. Two other interfaces remain disabled:

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2. Click Apply the network settings
3. Check the leases of the DHCP server to know the new IP address of the PBX

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In this scenario the PBX is used to keep telephone and data networks separated, making use of the third eth2 interface to create the bridge between eth0 and eth2 interfaces, while the third interface eth1 is reserved for a separate network. It is possible to set up the bandwidth upload and download limits on the WAN eth0 interface - in this way you can control the bandwidth used by WAN eth0 port and allow the PBX to manage intelligently the bandwidth for communication with VoIP operators and remote phones with priority given to the traffic generated on the LAN eth1 port. 

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Go to PBX Settings -> System -> Network:

1. Connect the second Switch to the LAN2 port of the PBX

2. Select the WAN eth0 interface and enable the option Get the address from the DHCP server:
   

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3. Select the LAN eth1 interface, set the static IP (Default: 10.135.0.1/16):
   

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4. Click Enable traffic shaper eth0-eth2
5. Click Apply the network settings

6. The bridge between WAN eth0 and LAN eth2 interfaces is created, with a dedicated separated network on the LAN eth1 interface

7. The interfaces eth0 and eth2 are no longer present on the page, the interface wbr0 is used as WAN which keeps the same settings of the eth0 interface (either static IP or DHCP client)

8. Select the WAN wbr0 interface and set up the bandwidth limits for Downlink and Uplink:

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9. Click Apply the network settings

10. Check the address of the WAN wbr0 interface to know the new IP address of the PBX

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Proceed as follows:

1. Connect to WMP using your credentials

2. Go to Customers tab; to create a new PBX, you first need to add a customer (if it does not exist yet); click Add:

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3. Create a new customer (company): fill in the fields and click Save:

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4. You need to create at least one contact: fill in the fields and click Add:

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5. Now you can proceed with adding a new PBX: go to PBXs tab: 

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6. You are now under PBXs tab, click + to add a new PBX:

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7. Fill in the fields:

• Model: select WPBX-CLOUD for Cloud / WPBX-VM/HW for Virtual or Hardware

• Region (only for Cloud PBX): select the datacenter region

• Name: PBX domain name by which your PBX is accessible via the browser; in the example provided below, the PBX can be accessed by URL https://elenatest2.wildixin.com

• Expire: select the recurring billing period: monthly / yearly / 5 years / lifetime (lifetime is not available for Cloud PBX)

• PBX-BASIC / UC-Essential / UC-Business / UC-Premium / UC-Wizyconf Room / UC-Wizywebinar / PBX-Service: add the number of users of each profile (more about each profile: https://www.wildix.com/licensing/)

• Storage size and enable Static IP (only for Cloud PBX): increase Cloud instance storage size. For more details, refer to the chapter: Increase storage on Cloud PBX

  Note
  Note: Starting from July 1 2021 onward, all PBXs will get a dynamic IP address by default. If you need to reserve static IP for your Cloud PBX, there are several options: Switch to CLASSOUND to provide a more modern service Ask your provider to switch from the IP-based authentication to the password/login one Buy the storage (If you have previously purchased an extra storage, the IP is reserved)

  
  

• x-caracal: tick the option to activate x-caracal ACD stats service on this PBX. Important: make sure you add at least 10 Business/ Premium + 1 Premium licenses on this PBX to be able to activate x-caracal. More information on how to activate x-caracal on the WMS side: x-caracal documentation. Important: x-caracal is supported only on Cloud or Virtual PBXs, Hardware PBXs are not supported. Make sure you have the min. required WMS version

• MS-PhoneSystem: this is an extension of the teams4Wildix (integration of Microsoft Teams with Wildix PBX). It requires the CLASSOUND service to be activated on the PBX. Important: Make sure you have the min. required WMS version

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8. Click Add; your PBX has been created:
   

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WMP Intro Video

https://fast.wistia.com/embed/medias/vpvdep1bwe

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• Copy PBX key from WMP:

• Go to the tab PBX per user, select your company, then select the PBX that you have created on step 1

• Click Copy PBX key to clipboard

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• Multisite environment: you need to enable flawless communication between different offices of the company

• Failover / redundancy or load sharing: one PBX is the primary, another PBX is the secondary (backup PBX), which works in idle mode and receives all the updates from the primary PBX; in case of the primary PBX failure, the secondary PBX takes on, ensuring the continuity of the service. In this case all the devices have a double SIP registration (both to the Primary and the Secondary PBX). Read the guide: Failover Guide.

Wildix system supports Hybrid scenarios, where Hardware, Cloud and Virtual PBXs can be connected in the same WMS Network.

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Assign WP4X0 to users

After you have provisioned WP phones, proceed with assigning phones to users.

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• Go back to WMS -> Devices

• Select the same base station and click Configure / Sync device

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For more information on CDR-View, refer to https://www.wildix.com/monitoring/.

CDR-View User Guide: CDR-View User Guide.

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• Connect antennas to the rear panel of the gateway

• Insert the SIM card to the slot

  Note
  Note: Make sure the PIN code of the SIM card is disabled.

  
  

• Connect the WAN interface of the gateway to the Wildix Switch

• Provision the gateway as described in chapter Provisioning of devices

• Once you have provisioned the gateway, a new trunk automatically appears in the corresponding section in WMS > Trunks -> GSM/UMTS section

• The status is green, which means the media gateway is registered 

  Note
  Important: Status of signal quality is currently not supported!

  
  

• Double click on the trunk to edit the trunk parameters:

• Default Tone: select the country where the trunk is used

• Country Code: select the country where the trunk is used for correct number normalization; select Custom country to manually enter the country code

• Dialplan (main by default): Dialplan procedure used for calls via this trunk

• Number of SIM: called number, which should be present in the Dialplan procedure, used for calls via this trunk; more information on Wildix Dialplan to follow, in chapter Wildix Dialplan

• Enable SMS receiving: enable incoming SMS messages to the SIM card; specify the e-mail address in the field below

• SMS2EMAIL service e-mail: e-mail address used for new messages notifications

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An example of Kite implementation can be found here: www.wildix.com/contacts.

One of the advantages of Kite is that it’s fully integrated into the Wildix telephony system:

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