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This page has moved! Follow the link https://x-hoppers.atlassian.net/wiki/x/AYBkEw |
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Introduction
x-hoppers Liveboards in x-bees allow you to monitor x-hoppers usage, how long agents in different stores were connected to the conference, statistics per each separate store, see the least and more active stores etc.
Requirements
- WMS 6.04 or higher on a standalone PBX or a whole WMS Network
- License: SuperHopper+AI
How to access x-hoppers Liveboards
There are currently two Liveboards that display x-hoppers analytics:
- "x-hoppers: Agent Stats" - the report includes Agents and Stores stats data
- "x-hoppers HelpPoints" - the report allows to monitor help points usage (tablets and QR codes)
View Agents report
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Agents report data is displayed on the Agents Stats tab:
In the Agents section, you can find the data about how long each agent was in the conference, when agent joined the conference, how long was the talk time, etc.
The following data is available:
- Time in conference: the total time spent in conference, which includes both wait and talk time, rounded to minutes
- Wait time: time in conference when agent(s) put the conference on hold (e.g. to participate in a call)
- Talk time: time when agent was talking
- Date (1): the date for which the statistics is gathered
- Conference ID (2): includes PBX serial and the number of the conference/ store number
- Agent name (3): name of the agent that participate in the conferences
When you click on an agent, you can see how many times the agent joined the conference within the date and at what time:
By default, the data is grouped by date. If you want to group the data e.g. by conference ID, change the order of the columns by drag and dropping the Conference ID column to the left:
Daily Active Conferences
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Daily Active Agents
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Joins and time in conference
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View Stores Stats
It is also possible to view statistics per each separate store, see the least and most active stores etc. For this, follow the instructions below:
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The report displays the number of active users, average and total talk time per store on different dates:
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View Help points report
Go to Analytics -> on the Liveboards tab, select x-hoppers HelpPoints:
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Note: For demo purposes, there is also the “Demo: x-hoppers HelpPoints” Liveboard, which demonstrates the usage of help points with artificially generated data. The real statics per a specific PBX is displayed on the “x-hoppers HelpPoints” Liveboard. |
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To expand any of the reports available on the Liveboard, hover the mouse over it and click Explore:
A screen with the chosen report gets displayed and you can view the details:
Filter data
Using the panel at the top, you can assign tags for different conferences and filter report data by:
Time range
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Note: The default time range is 2 weeks. |
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DQBFto go to the new separate x-hoppers knowledge base. |
