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We're thrilled to introduce a new feature in WMS that provide provides transparency and control over x-bees and x-hoppers licenses. Now, you can easily assign and view these licenses when creating users, making license management more effective.

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In the previous release, we’ve added the possibility to enable location-based multi-factor authentication MFA feature via custom config parameter. With this version, the activation process becomes more convenient as you can now enable it globally for all users in WMS settings, adding an extra layer of protection to your user accounts.

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Why?

  • Change in Long-Term Storage Policy

  • Improve Reliability and Disaster Recovery

  • Prepare for Analytics and AI Features

What?

  • Call Recordings: In case you have set up an integration to pull out recordings, you have one of the following options:

    • API for Retrieving Recordings: Users can access their recordings Access through the API endpoint: GET /api/v1/pbx/recordings

    • 7 Day Local Copy: A local copy of the recordings will still be retained for seven days

  • Backups: Implemented within the current release

  • Voicemails and Faxes: Will be implemented in the upcoming releases

Where?

  • Cloud PBXs: Will be enabled by default

  • Hardware/ Virtual Machine PBXs: optional

When?

  • Default Implementation: After upgrading to WMS 6.05.

  • Beta Release: Expected on November 10, 2023.

  • Stable Release: Estimated on February 1, 2024.

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In the previous release, we’ve introduced CDR-View 2.0 in Collaboration. This update focuses on MOS call quality reports for x-bees, providing a call distribution map, making call recordings easily accessible and offering an improved data format. These new features are designed to improve provide more insights on call quality, streamline data analysis and offer greater control over your communications.

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