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Documentation: Cloud Analytics (CDR-View 2.0) in Collaboration.
| Note |
|---|
Important: CDR-View 1.0 is going End Of Life on December 31, 2024. |
Rotation policy for Cloud Analytics
By default, 3 months of data storage is included. To store data in Cloud Analytics for a longer period of time, you need to order Storage licenses.
Period* | Conditions |
|---|---|
3 months | Included in the license |
1 year | 1 storage license ordered |
2 years | 2 storage licenses ordered |
4 years | 3 storage licenses ordered |
8 years | 4 storage licenses ordered |
*Call recordings still have to fit the storage, rotation of recordings is managed in WMS -> PBX -> Call and chat history
CLASSOUND
With the extended version of CLASSOUND CNAM, exclusively designed for the US Partners, you can now personalize the caller name displayed to your customers, creating a seamless and branded communication experience. This not only improves brand recognition but also establishes trust right from the moment your customers answer the call.
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