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This technical note explains how to update Wildix headset WHS with USB connector 2017. Permalink: https://confluence.wildix.com/x/HgeIAQ Updated: December 2018October 2021 |
WHS with USB connector 2017
If USB connector for your WHS looks like this one, this means you can follow these instructions to update the Firmware:
To understand whether or not you need to update the firmware, and to which version, please see the Changelog.
Changelog
Version with increased audio output for noisy environments
| Warning |
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Disclaimer: Uploading this FW will increase volumes above the EU regulation of 80 dBM as documented here: |
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- Increased audio level on Speaker
How to update FW to this version?
To update the Headset integration and the Firmware of the USB connector of your WHS 2017 to the latest version, proceed as follows:
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Go to Collaboration Settings → Extension and make sure Integration Service and Headset Integration are updated to the latest version (if not, update them)
| Note |
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Step 2. Update Firmware
For Windows PC: download the ZIP archive from this folder – LINK:
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| Note |
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To roll back the changes, repeat the procedure but on step 5 select Full Firmware File (*.ptf) and select "new.ptf" |
Version for correct behavior of call control and LED on WHS with USB 2017
This version resolves the following issues:
- Call control does not work correctly on new WHS via USB connector
- Correct behavior: press call button once to answer a call / to hang up; press Volume control buttons to adjust volume; press Mute button once to mute / unmute
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Go to Collaboration Settings → Extension and make sure Integration Service and Headset Integration are updated to the latest version (if not, update them)
| Note |
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Step 2. Update Firmware
On Windows PC: download the ZIP archive from this folder – LINK
- Unarchive the folder
- Launch UpgradeFirmware.exe
- Click Browse
- Select Full Firmware File (*.ptf)
- Select Wildix WHS.ptf
- Connect the WHS headset to PC using USB cord
Click Upgrade
Warning IMPORTANT: do not power off the PC, do not disconnect the device and do not close the program during the update procedure!!!
- Wait till the firmware upgrade is finished
- Disconnect the USB connector and connect it again to see the change
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