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This document describes the service level terms and conditions according to which Wildix provides technical support to its Customers. Created: April 2018 Updated: June 2020 Permalink: https://confluence.wildix.com/x/NgBuAQ |
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0. Support mission
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USA: +16144841546
UK: +443300563663
Italy: +39 0461 1715112
Germany and DACH D/A/CH countries: +49 89 2000 60 65
France and francophone countries: +33 1 76 74 79 83
- SpainĀ +34932202994
Once a new ticket arrives outside Support Hours, the responsible NOC engineer investigates the issue and, in case the ticket qualifies for Critical CoS, tries to resolve the ticket immediately or provide a workaround.
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