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Info

In this Quick Start Guide you can find information on how to connect WHS headsets (WHS-MONO, WHS-DUO, WHS-BT), Mono/ DuoLED, WelcomeConsole-EXT (ex WP490EXT) – keypad extension module for WelcomeConsole/ WP490 2015/ WP490G, WPEHS – Wireless Headset Adapter for WelcomeConsole/ WP490 2015/ WP490/ WP480G.

Updated: February 2020

Permalink: https://confluence.wildix.com/x/Ygo8AQ


Table of Contents

WHS – Wildix Headsets

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Third party headsets integrated with Wildix phones: https://confluence.wildix.com/x/DASIAQ

WHS-MONO / WHS-DUO

Packing list:

  • 1 x headset WHS-MONO/ WHS-DUO
  • 1 x  RJ9 cable
  • 1 x 3.5 mm cable
  • 1 x USB cord
  • 1 pair x foam ear pads 

Compatibility

  • WP4X0 2015/ WP4X0G/ WorkForce/ WelcomeConsole
  • WP600A/ACG/ Vision/ SuperVision
  • WP old series
  • W-AIR Basic (ex W-AIR 70)/ W-AIR 100 (End Of Life)/  W-AIR LifeSaver (ex W-AIR 150)/ W-AIR Med/ W-AIR Office
  • Compatible with iPhone and Android phones
  • Compatible with Apple Mac and Windows PC

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  • Use RJ9 cable for WP4X0/ WP4X0G/ Workforce/ WelcomeConsole and WP old series
  • Use 3,5 mm cable for WP600A/ACG, Vision/ SuperVision, W-AIR Basic (ex W-AIR 70)/ W-AIR 100 (End Of Life)/  W-AIR LifeSaver (ex W-AIR 150)/ W-AIR Med/ W-AIR Office
  • Use USB cord for call answer / hangup and volume control from Collaboration (Apple Mac and Windows PC) and / WorkForce/ WelcomeConsole

WHS-BT

Compatibility

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When connected, the headset’s blue and green LEDs turn on for several seconds and a voice prompt says "Connected".


Answer / End a call

Proceed as follows:

  • To answer or to end a call, press the receiver button on the headset
  • The blue and green LEDs flash twice
  • During the conversation the LED is off

MonoLED, DuoLED 

Note

Note: in in stock at the beginning of May.

Packing list

  • 1 x MonoLED/ DuoLED headset

  • 1 x table stand

  • 1 x portable case

  • 1 x spare ear pads

  • 1 x USB Type-A adapter

Compatibility

  • WorkForce, WelcomeConsole (full status LEDs support coming later)
  • Vision, SuperVision (full status LEDs support coming later)
  • Apple Mac, Windows PC

Features

  • USB Type-C plug
  • USB adapter included
  • Answer/ Hangup/ Mute/ Volume control buttons
  • Status LEDs: online, away, DND, on call, ringing, call held, missed call
  • Table stand included

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Note

Note: It is required to install Headset integration component (Collaboration -> Settings -> Extensions) to use the headset. Consult Collaboration Guide for details.

Min. required versions of the component:

  • v. 2.7.0 (Windows)
  • v. 2.5.0 (macOS)
  • Connect Headset to the USB port on your phone using the USB type-A adapter
  • Connect Headset to the USB port on your PC or laptop using the USB Type-C plug
  • Set “Wildix Mono/DuoLED” as audio device in Collaboration -> Settings -> Web phone 


LED Indicators

Headset

StatusLED indicationColor

Available



Steady on
Green

Away

Orange

DND

Violet

Incoming call

Fast short blinksRed

Outgoing call/ In call

Long blinks

Hold

Two fast blinks, repeated

Status color + red

Missed call

Long blinks followed by fast short blink

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