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In this Quick Start Guide you can find information on how to connect WHS headsets (WHS-MONO, WHS-DUO, WHS-BT), Mono/ DuoLED, WelcomeConsole-EXT (ex WP490EXT) – keypad extension module for WelcomeConsole/ WP490 2015/ WP490G, WPEHS – Wireless Headset Adapter for WelcomeConsole/ WP490 2015/ WP490/ WP480G. Updated: February 2020 Permalink: https://confluence.wildix.com/x/Ygo8AQ |
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WHS – Wildix Headsets
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Third party headsets integrated with Wildix phones: https://confluence.wildix.com/x/DASIAQ
WHS-MONO / WHS-DUO
Packing list:
- 1 x headset WHS-MONO/ WHS-DUO
- 1 x RJ9 cable
- 1 x 3.5 mm cable
- 1 x USB cord
- 1 pair x foam ear pads
Compatibility
- WP4X0 2015/ WP4X0G/ WorkForce/ WelcomeConsole
- WP600A/ACG/ Vision/ SuperVision
- WP old series
- W-AIR Basic (ex W-AIR 70)/ W-AIR 100 (End Of Life)/ W-AIR LifeSaver (ex W-AIR 150)/ W-AIR Med/ W-AIR Office
- Compatible with iPhone and Android phones
- Compatible with Apple Mac and Windows PC
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- Use RJ9 cable for WP4X0/ WP4X0G/ Workforce/ WelcomeConsole and WP old series
- Use 3,5 mm cable for WP600A/ACG, Vision/ SuperVision, W-AIR Basic (ex W-AIR 70)/ W-AIR 100 (End Of Life)/ W-AIR LifeSaver (ex W-AIR 150)/ W-AIR Med/ W-AIR Office
- Use USB cord for call answer / hangup and volume control from Collaboration (Apple Mac and Windows PC) and / WorkForce/ WelcomeConsole
WHS-BT
Compatibility
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When connected, the headset’s blue and green LEDs turn on for several seconds and a voice prompt says "Connected".
Answer / End a call
Proceed as follows:
- To answer or to end a call, press the receiver button on the headset
- The blue and green LEDs flash twice
- During the conversation the LED is off
MonoLED, DuoLED
Note |
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Note: in in stock at the beginning of May. |
Packing list
1 x MonoLED/ DuoLED headset
1 x table stand
1 x portable case
1 x spare ear pads
1 x USB Type-A adapter
Compatibility
- WorkForce, WelcomeConsole (full status LEDs support coming later)
- Vision, SuperVision (full status LEDs support coming later)
- Apple Mac, Windows PC
Features
- USB Type-C plug
- USB adapter included
- Answer/ Hangup/ Mute/ Volume control buttons
- Status LEDs: online, away, DND, on call, ringing, call held, missed call
- Table stand included
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Note: It is required to install Headset integration component (Collaboration -> Settings -> Extensions) to use the headset. Consult Collaboration Guide for details. Min. required versions of the component:
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- Connect Headset to the USB port on your phone using the USB type-A adapter
- Connect Headset to the USB port on your PC or laptop using the USB Type-C plug
Set “Wildix Mono/DuoLED” as audio device in Collaboration -> Settings -> Web phone
LED Indicators
Headset
Status | LED indication | Color |
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Available | Steady on | Green |
Away | Orange | |
DND | Violet | |
Incoming call | Fast short blinks | Red |
Outgoing call/ In call | Long blinks | |
Hold | Two fast blinks, repeated | Status color + red |
Missed call | Long blinks followed by fast short blink |
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