Page Comparison

<div id="fb-root"></div>
<script>(function(d, s, id) {
  var js, fjs = d.getElementsByTagName(s)[0];
  if (d.getElementById(id)) return;
  js = d.createElement(s); js.id = id;
  js.src = 'https://connect.facebook.net/en_US/sdk.js#xfbml=1&version=v2.11';
  fjs.parentNode.insertBefore(js, fjs);
}(document, 'script', 'facebook-jssdk'));</script>

...

<div class="fb-like" data-href="#https://confluence.wildix.com/x/0oAJB" data-layout="button_count" data-action="recommend" data-size="large" data-show-faces="true" data-share="true"></div>

...

 <div class="lang-box-pdf">
	<div>
		<div class="google-lang">
			<div id="google_translate_element">
			</div>
			<script type="text/javascript">
					function googleTranslateElementInit() {
						new google.translate.TranslateElement({pageLanguage: 'en', includedLanguages: 'de,es,fr,it,nl', autoDisplay: false}, 'google_translate_element');
						}
			</script>
			<script type="text/javascript" src="//translate.google.com/translate_a/element.js?cb=googleTranslateElementInit"></script>
		</div>
		
		<div class="pdf-button">
			<a href="#https://confluence.wildix.com/spaces/flyingpdf/pdfpageexport.action?pageId=67731666" alt="Convert to .pdf" title="Convert to .pdf"><img src="https://confluence.wildix.com/download/attachments/14549012/pdf-button-download-wildix-documentation.png"></a>
		</div>
	</div>
</div>

Introduction

Issue:

Someone has called in and the call was missed, but we don’t know if anyone has called them back.

Resolution:

Check CDR-View data on all outgoing calls to see if the called number has called in previously and not been answered, then set a tag to say it’s been called back.

Incoming calls configuration

Edit the Dialplan procedure used for managing incoming calls ("main" in our example) by adding the following applications:

• Set -> Tags Tags - select the tags that you would like to set for this type of calls
• Set -> Caller namename - 
• Call group - routes the call to the selected Call Group

Outgoing calls configuration 

• Create a separate Dialplan procedure ("

...

• users callback" in our example): 

Add 0. : 0 followed by any digit (external) as a called number and add the following applications:

• Set -> FOO -> +44${EXTEN:1} -

...

• sets the variable FOO to the called number which the Dialplan

...

• references later on when dialling the trunk

• Custom application -

...

• > NoOp(ToNumber is +44${EXTEN:1}) - describes what number has been dialled in connocial with + format

• Custom application -

...

• > Set(CallCount=${SHELL(value=`sqlite3 /mnt/cdr/cdrdb "select count() from cdr where c_from = '+44${EXTEN:1}' and answer = '' and start > Datetime('now' ,'localtime','-60 minutes');"` && echo $value)}):

...

•  - queries CDR to find out if the number called has called in previously within the last 60 minutes and has not been answered

...

• Custom application -> Set(LastTag=${SHELL(value=`sqlite3 /mnt/cdr/cdrdb "select

...

• last data from cdr where c_from = '+44${EXTEN:1}' and answer = '' and start > Datetime('now' ,'localtime','-60 minutes');"` && echo $value)}):

...

•  - checks what the last tag was against the missed call within the last 60 seconds

• Custom application -> NoOp(CallCount is ${CallCount})

...

•  - describes the result if the called number had called in within the last 60 minutes and not been answered

• Custom application -> NoOp(LastTag is ${LastTag:5})

...

•  - describes what the last tag against that missed call was

• Jump to if -> ${CallCount} > 0 -

...

• checks to see if the outbound called number has called in previously and the call was missed then jumping to set a tag and dial the trunk

• Dial the trunk - if the called number is not being returned from a missed call carry on calling without setting tag

Add callback as a called number and add the following applications:

• Set -

...

• > Tags -> ${LastTag:5},Callback - sets a tag against the outbound leg of the call with the initial tag appended from the original missed call

...

• Dial the trunk -> ${FOO} -

...

• uses the initial variable set which to dial the trunk with the initial called number

...

CDR Report Example 

<div class="fb-like" data-href="#https://confluence.wildix.com/x/0oAJB" data-layout="button_count" data-action="recommend" data-size="large" data-show-faces="true" data-share="true"></div>

...