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Info

Hotel Manager is a part of Wildix WebAPI library. This document explains how to configure and to use Hotel Manager extension.

Created: December 2018

Permalink:

Table of Contents

Introduction

Hotel Manager extension is a part of Wildix WebAPI library. For more information on WebAPI library, read the document WebAPI Admin Documentation.

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Warning

If you are using online demo or Hotel Manager on your server, you need to add the domain to the whitelist in WMS Settings -> PBX -> Security; see documentation: Domain Whitelist (Allow Origin).

If you are having issues with accessing Hotel Manager, read the WebAPI document -> Access WebAPI Demo.

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  • Host: URL of your Wildix PBX, example: elenatest.wildixin.com 
  • Extension: your extension (make sure Collaboration web page is open with the same extension)
  • Password: your Web password for access to Collaboration


Warning

Collaboration web page should be open from the same user as for access to Hotel Manager interface.

Make sure that user that accesses the Hotel Manager interface is of "admin" type. Otherwise you will not be able to update the guest's name upon check-in:

For more information on user types, read WMS Start Guide - Adding users manually.


Now you should be able to view rooms subdivided by their Group / Department field. You can edit Group / Department field in WMS → Users, double-click on user (room). For more information, read WMS Start Guide - Adding users manually.

Here is an example of WMS configuration for the screenshot provided above:

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Warning

Only rooms added to your roster in Collaboration can be viewed in Hotel Manager! You can add more rooms to your roster from Collaboration → Other → Edit Colleagues (read Collaboration guide - Colleagues (roster) for more information) or in WMS → Users → select a user and click Edit preferences, then scroll down to Roster (read WMS Start Guide - User preferences for more information):

Check-in and Check-out

  1. Press "Check-in" icon from the interface to check-in a guest


  2. On the next step you can enter the guest's name


    Warning

    User must be of "admin" type to be able to update the guest's name.


  3. Guest's name is updated both on Hotel Manager interface, in WMS interface, on the display of a WP4X0 series installed in the room

After you press "Check-out" icon, the guest information will be updated in Hotel Manager interface, in WMS, on the phone's display and the guest will be removed from the room.

Setting Wake-up calls

For the correct processing of wake-up calls you have to configure a new Dialplan procedure in WMS → Dialplan.

Create a new procedure and name it "alarmclock": 

Called number: X.

  • Dial the phone → wake-up call is placed to the room 
  • Set - Caller name - Failed Alarm Clock-${EXTEN} → in case wake-up call failed (e.g. no answer / reject), caller name is changed to "Failed Alarm Clock-<room number>"
  • Dial the phone - 324 (receptionist extension number) → receptionist will receive a call in case of failed alarm clock and as caller name the following information will be displayed "Failed Alarm Clock-1001"

Called number: alarm

  • Play sound - select the ring tone or upload a new one (this sound is played to the guest after they answer a wake-up call)

After you have configured the procedure for processing wake-up calls, specify this Dialplan procedure in Hotel Manager Settings (press the "Wheels" icon):


Note

Guests can set up wake up calls directly from the room: dial Feature code 773 and follow the audio instructions. In case a guest places a wake-up call request from the room, the information will be updated on the Hotel Manager web interface automatically.

Service make up room

From Hotel Manager interface you can change housekeeping status of the room: "make up room" / "clean"


Note

Housekeepers can change the room status directly from the room: dial Feature code 771 and follow the audio instructions. In case a housekeeper changes the room status from the phone installed in the room, the information will be updated on the Hotel Manager web interface automatically.



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