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Info

On this page, you can find documentation about x-bees Snalytics which provides all the information you need to keep on top of your business.

Created: May 2022

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The tab displays the list of dashboards, saved searches and answers, which you created or which were shared with you. On the right, you can see the list of trending Liveboards and Answers.

To easily find the necessary data, you can:

Switch between tabs All/ Answers / Liveboards
Filter answers and liveboards by tags and authors
Click on the star icon next to the necessary answer/ liveboard to add it to favorites
Toggle the switch on next to My favorites option to have only favorite answers/ liveboards displayed

If you check the boxes in front of desired answers/ liveboards, the following options appear at the top: Mark as favorite/ Remove from favorites and Share:

To share reports with others, click Share -> enter name or email of a user or group -> add message if required -> press Share:

Search

On the Search tab, you can type in the search bar what information you want to explore and x-bees returns the search results in the form of a table or chart.

Search is based on the tables that exist in your data. Tables are made of rows and columns, like spreadsheets. You can search by typing in:

The column name: like callee, connect time, talk time
Special keywords: like today, yesterday, >, or contains

The list of columns is displayed on the left-side panel:

average duration
callee
caller
connect time
conversation id
conversations
direction
domain
duration
email
flags
hangup
name
role
serial
service
status
subject
tags
talk time
time
total duration
type
wait time

Hovering a mouse over any of these items, you can see a tooltip with the following info: name, description, data source (if applicable), and data type.

For example, if you type in the search request "caller callee direction status duration today", the system returns a table with total duration of calls including information about caller, callee, direction of calls (inbound/ outbound), and call status:

Answers

Liveboards

Click on the necessary Liveboard to see its details:

Keyword reference

Use keywords to help define a search.

General

Note
Note: When using the top or bottom keywords without specifying a number (n), the number defaults to `10`.

Keyword	Description
top n	Generates the top n items from a sorted result. Examples: top 10 sales rep revenue top sales rep by count sales for average revenue > 10000 sales rep average revenue for each region top
top n measure1 by attribute\|measure2	Calculates top n items, then sorts the top items by another measure or attribute. Contrast with top n (swaps the order of operations). Example: top 10 sales rep revenue by profit margin
bottom n	Generates the bottom n items from a sorted result. Examples: bottom 25 customer by revenue for each sales rep bottom revenue average bottom revenue by state customer by revenue for each sales rep bottom
sort by	Sorts the result set by an attribute or measure. Examples: revenue by state sort by average revenue descending revenue by customer sort by region sort by state
by <measure>	Treats the measure as an attribute and groups the result set by it. Examples: cost by revenue product by quantity purchased

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Comparative

Keyword

Examples

all

revenue asia vs all

Note
Note: The all keyword can only be used as part of a versus phrase.

between... and...

revenue between 0 and 1000

= (equal)

unique count visitor by store purchased products = 3 for last 5 days

everything

revenue asia vs everything

Note
Note: The everything keyword can only be used as part of a versus phrase.

> (greater than)

sum sale amount by visitor by product for last year sale amount > 2000

>= (greater than or equal)

count calls by employee lastname >= m

< (less than)

unique count visitor by product by store for sale amount < 20

<= (less than or equal)

count shipments by city latitude <= 0

!= (not equal)

sum sale amount region != canada date != last 5 days

vs, versus

revenue east vs west

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In / Not in

Keyword

Description

in

Query in query search (intersection of two sets). Must match last attribute before keyword with first attribute inside subsearch.

Syntax:

attribute in (attribute subsearch)

Examples:

store name in (top 10 store name by sales footwear)

product name 2014 product name in (product name 2013) sales

not in

Relative complement of two sets. Must match last attribute before keyword with first attribute inside subsearch.

Syntax:

attribute not in (attribute subsearch)

Example:

product name 2014 product name not in (product name 2013) sales
(= Find sales for all products ordered in 2014 that were not ordered in 2013)

Note
Note: Searches with the in keyword do not include {null} values. To include {null} values, create a formula for the relevant attribute in your search, to convert {null} values to 'unknown,' or some similar word.

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Versions Compared

Old Version 4

New Version 5

Key