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On this page, you can find documentation about x-bees Snalytics which provides all the information you need to keep on top of your business. Created: May 2022 Permalink: https://confluence.wildix.com/x/BYL6Bg |
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Edit answer - answer is not saved automatically - should pin?
Keyword reference
Keywords help to define a search.
- Keywords - other languages - not all are present
- which version
General
| Note |
|---|
Note: When using the top or bottom keywords without specifying a number (n), the number defaults to |
| Keyword | Description |
|---|---|
| top n | Generates the top n items from a sorted result. Example: caller callee direction status duration today top 5 |
| top n measure1 by attribute|measure2 | Calculates top n items, then sorts the top items by another measure or attribute. Contrast with top n (swaps the order of operations). Example: top 10 caller by conversations this month |
| bottom n | Generates the bottom n items from a sorted result. Example: bottom 10 caller by conversations this month |
| sort by | Sorts the result set by an attribute or measure. Example: caller callee direction status duration today sort by duration |
| by <measure> | Treats the measure as an attribute and groups the result set by it. Example: conversations by day |
Date
| Keyword | Examples |
|---|---|
| after | conversations after 10/31/2022 |
| before | conversations before 03/01/2022 |
between ... and ... | conversations between 01/30/2022 and 01/30/2022 |
| day | conversations monday |
day of week | conversations by day of week last 3 months |
| growth of … by ... | growth of conversations by time last month unanswered |
| growth of … by … daily | growth of conversations by time daily last month unanswered |
| growth of … by … monthly | growth of conversations by time monthly unanswered |
| growth of … by … quarterly | growth of conversations by time quarterly unanswered |
| growth of … by … weekly | growth of conversations by time weekly last month unanswered |
| last day by | conversations last day by callee |
| last month | conversations last month by callee |
last month by | conversations last month by day |
| last n days | conversations last 7 days |
| last n months | conversations last 10 months by day |
| last n quarters | conversations last 2 quarters by month by service |
| last n weeks | conversations last 10 weeks by day |
last quarter | conversations last quarter |
| last week | conversations last week by service |
| last year | conversations last year by callee |
| month | conversations by month last year |
| month | conversations January |
| month to date | conversations month to date ?? |
month year | conversations by service February 2022 |
| n days ago | conversations 2 days ago |
| last n days for each month | conversations 2 days for each month |
| last n days for each quarter | conversations last 15 days for each quarter |
| last n days for each week | conversations last 2 days for each week |
| last n days for each year | conversations last 300 days for each year |
| last n hours for each day | conversations last 2 hours for each day |
| n months | conversations last 6 months |
| n months ago | conversations 2 months ago by service |
last n months for each quarter | conversations last 2 months for each quarter |
| last n months for each year | conversations last 8 months for each year |
| n quarters ago | conversations 4 quarters ago by service |
| n weeks ago | conversations 4 weeks ago by callee |
| last n weeks for each month | conversations last 3 weeks for each month |
| last n weeks for each quarter | last 2 weeks for each quarter |
quarter to date | sales by product quarter to date for top 10 products by sales |
| this day | conversations this day by callee |
this month | conversations this month by day |
| this quarter | conversations this quarter by callee |
| this week | conversations this week by service |
| this year | conversations this year by callee |
| today | conversations today by callee |
| week | conversations by week last quarter |
| week to date | sales by order date week to date for pro-ski200 |
| year | revenue by product 2014 product name contains snowboard |
year to date | sales by product year to date |
| yesterday | sales yesterday for pro-ski200 by store |
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Comparative
| Keyword | Examples | ||
|---|---|---|---|
| all | conversations uk_support vs all
| ||
| between... and... | revenue between 0 and 1000 | ||
= (equal) | unique count visitor by store purchased products = 3 for last 5 days | ||
| everything | conversations uk_support vs everything
| ||
| > (greater than) | sum sale amount by visitor by product for last year sale amount > 2000 | ||
>= (greater than or equal) | count calls by employee lastname >= m | ||
< (less than) | unique count visitor by product by store for sale amount < 20 | ||
<= (less than or equal) | count shipments by city latitude <= 0 | ||
!= (not equal) | caller callee direction status duration today callee !={null} | ||
vs, versus | conversations uk_support vs us_support |
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In / Not in
| Keyword | Description |
|---|---|
| in | Query in query search (intersection of two sets). Must match last attribute before keyword with first attribute inside subsearch. Syntax: attribute in (attribute subsearch) Examples: store name in (top 10 store name by sales footwear) product name 2014 product name in (product name 2013) sales |
not in | Relative complement of two sets. Must match last attribute before keyword with first attribute inside subsearch. Syntax: attribute not in (attribute subsearch) Example: product name 2014 product name not in (product name 2013) sales |
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