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Limitation on the number of Call group members
The maximum number of Call group members depends on the license type (Per Service/ Per User) and the amount of concurrent calls it offers + 2 additional call group members. The number of concurrent calls can be checked in WMS -> Settings -> Tools and utilities -> Activation / Licenses. Example: the PBX supports 15 concurrent calls, this means you can add up to 17 static call group members.
Read more about the licensing: PBX Licensing and Activation Admin Guide.
Limitation for PBXs with Per Service licences:
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Supported models: WP410, WP480G, WP490G R2/ R3; WelcomeConsole.
It is also possible to log into Call groups as a dynamic user via BLF "Contact center" on WP4X0, WelcomeConsole:
- Add BLF "Contact center" via Collaboration (Settings-> Function keys) or WMS (Users -> Edit preferences -> Settings -> Function keys)
- Press BLF "Contact center" on
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- WP4X0/ WelcomeConsole
- Press "Sign-in" Soft key
- Select a Call group you would like to log in and press "Switch" Soft key
- To log out from a Call group, press "Switch" Soft
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- key
- To log out from all Call groups, press "Sign-out" Soft key
To display the changes in Collaboration, refresh Contact center (Settings -> Contact center) page.
Video tutorial:
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Note: detailed information on each described Dialplan application can be found in Dialplan applications Admin Guide. |
Callback feature for Call groups allowing customer to press DTMF to request a callback
Consult How to enable Callback feature for Call groups for detailed information on how to configure the Dialplan.
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