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Info

This guide will lead you through the process of Salesforce Classic integration usage, starting from a Softphone installation and activation, and ending with practical examples for call receiving.  

Requirements

Created: June 2019

Updated: November 2019

Permalink: https://confluence.wildix.com/x/XQCqAg


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titleFeatures
  • Click-to-call

  • Call History
  • Search Bar for the contacts
  • Auto-detect existing contact and redirect to his page

...

Choose these states of radio buttons:

  • Rename conflicting components in the package
  • Install for All Users

And press Install. This process may take several minutes

Call Сenter

Setup

Step - 1

  • 1 - Click on your Profile name
  • 2 - Go to My Settings page

...

You can set up automatic call forwarding based on user status (available, DND, away) and call type (internal, external, whitelist, blacklist). See chapter: Features.