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Info

This document explains how to set up the integration of 2N intercom Helios IP with Wildix IP PBX.

Updated: December 2018

Permalink: https://confluence.wildix.com/x/qADwAQ


Step 1: WMS Configuration

1. Add a new user (intercom user)

  • Go to WMS -> Users and click on + to add a new user:

  • Fill in the fields:
    • Full name: name of the user
    • Extension: extension number used by the intercom
    • Dialplan: select the Dialplan procedure used by the intercom* (“users” by default)
    • License type: select Basic

2. Create a Dialplan procedure to manage calls from the intercom

  • Go to WMS -> Dialplan -> Dialplan rules and add a new procedure, example:

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  • 500: is the phone number called from the intercom
  • Call group (test): is the call group that receives calls from the intercom (it can be an extension, several extensions, or several call groups…)

Note: you can also add "Dial the phone" application instead of "Call group" and set a specified extension.

  • Go to WMS -> Users, select the intercom extension and select the newly created Dialplan procedure to be used for outgoing calls

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Note that upon your first login you are advised to change the default password.


2. Check for updates

  • Go to System -> Maintenance
  • Click Check Now (Check Firmware Online) to check if there is a new firmware version available and to update the intercom:


Note

Note: Update process takes around 30 seconds. During the update procedure the intercom is restarted.

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3. SIP Server Setting

  • Go to Services -> Phone -> SIP 1
  • Fill out the fields as described below:


Warning

Important: use the SIP password of intercom extension, not the WEB password!

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How to generate the SIP Password:

  • Go to WMS -> Users and select the intercom extension (409 in our example)
  • Click Set passwords
  • Click on Generate near SIP/VoIP, then click Ok (copy this password from WMS and paste it into the field SIP/VoIP Password)


  • Go to WMS -> Users

Check that the intercom is successfully registered to the system:

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  • Go back to the intercom web interface, Services -> Phone -> Audio:

Enable the option SIP INFO (RFC-2976) in DTMF Receiving section and click Save:

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The intercom is equipped with quick dial buttons. Pressing a quick dial button places a call to the specified phone number.

Go to Directory -> User -> Position 1 (position 1 corresponds to quick dial button 1)

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An electric lock can be attached to the intercom and controlled by a code dialed from Wildix IP phones.

Go to Hardware -> Switches -> Switch 1:

Enter the code, for example “1234” under Switch Codes section and click Save:

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You can open the door from any Wildix device, including WP, W-AIR, Web phone by answering a call and entering a code specified in Electric Lock Switching Settings of the intercom, in the format: *[code]#, in our example: 1234.

Unlock button for WP600AXX / Vision/ SuperVision/ Collaboration

You can add an unlock button on WP600AXX/ Vision/ SuperVision/ Collaboration, allowing you to open the door from the call management window.

Go to WMS -> Dialplan and add Custom Application to the Dialplan procedure used by the intercom SIPAddHeader(Unlock-Button:), for example:

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Here is what Unlock button looks like on WP600AXX Vision and in Collaboration


Video streaming before answer on WP600AXX / Vision/ SuperVision/ Collaboration / Android App

You can display an incoming video stream before answer on WP600AXX/ Vision/ SuperVision/ Collaboration/ Android mobile application:

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  • Go forward to the next tab Account 1 and check the box “Account Enabled”
  • Fill in User settings: User name and password and click Save


  • Go to WMS -> Dialplan and add Custom application to the Dialplan procedure used by the intercom SIPAddHeader(Camera:), for example:

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  • “500” – is the number specified in the quick dial button menu of the intercom (the number called by the intercom)
  • “Custom application” – SIPAddHeader(Unlock-Button:*1234#) – adds unlock button to call dialog
  • “Custom application” – SIPAddHeader(Camera:http://409:admin@10.100.4.133/api/camera/snapshot?width=1280&height=960) – enables video preview before answer
Note

NOTE: use “http” connection mode, not “https”!

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