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Note: A customizable widget or contact-me button can be added to your website or embedded to your email signature, to enable customers to contact single agents or groups by clicking on a link. The ability to create widgets and buttons is coming soon. |
Currently, you can create contact-me links and add them to your website or anywhere on the web, in the following format: https://x-bees.biz/kite/name.surname@yourdomain.com, where name.surname@yourdomain.com is your email address.
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- User clicks Send me a message
- x-bees interface opens and user starts typing a message
- Authentication popup opens, requesting user to log in using Google/ Microsoft 365 SSO or email
- In case user chooses to log in via email, a code is sent to their email and they need to type it
- Now they can continue the conversation with the PBX user
- By clicking on the Back arrow next to the conversation icon from the top left-hand side of the screen, user can view all the previous conversations in which they were involved
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Kite settings let you create a professional email signature with contact-me button, which allows recipients to reach out to you via x-bees. Follow the below steps to generate signature:Also, Kite settings allow to create a website widget.
Click on your user picture in the upper left-hand part of the screen to open Settings. Under Settings, click Kite settings
- You get redirected to this portal: https://x-bees.biz/kite/console
Email signature
- Fill out the form which includes the following fields:
- Full Name
- Company
- Job title
Additional information: - Phone
- Address
- Custom link
- Title for custom link
- Custom text field
Under Email signature preview, click Copy to clipboard or Download file to further apply the signature in your email client
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Note: If you change avatar/ name/ or other data, a new signature with the updated info should be created. |
Website widgets
Documentation: x-bees website widget configuration
Extensions
In this menu, you can install the Wildix Integration Service (required for Headset Integration):
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