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This document describes the service level terms and conditions according to which Wildix provides technical support to its Customers. Created: April 2018 Updated: September 2021 Permalink: https://confluence.wildix.com/x/NgBuAQ |
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ART. 1 - SUBJECT OF THE CONTRACTÂ
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Service availability rate (calculated monthly) | Effective payment/Amount of the user licence |
99.9% or higher | 100% |
between 98% and 99.9% | 90% |
between 95% and 98% | 75% |
between 90% and 95% | 50% |
lower than 90% | 0% |
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