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In this Guide you will find information about integration with Oracle / Fidelio PMS and other hotel management systems that support FIAS protocol. Wildix communication system integrates with FIAS protocol (Fidelio Interface Application Specification). Thanks to this integration, the PBX can interact with the hotel management software and exchange the information about such events as check-ins, check-outs, wake up calls, room status, charging of services. In addition to this, Wildix PBX can interact with XOpen software which enables the integration with Bticino / Legrand hardware such as key card programmers and “do not disturb” / “make up room” indicators. WMS Version: 3.87 Updated: March 2018 Permalink: https://confluence.wildix.com/x/rAc8AQ |
| Table of Contents |
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Introduction
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- Go to WMS Settings -> PBX -> Hotel Integration
- SelectFIAS PMS Integration -> click Install
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Autogeneration is based on WMS -> Users configuration.
- Go to Rooms tab
- Click Sync rooms to auto-recreate rooms configuration based on users data (like extension)
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- Click Apply to save and confirm changes.
Step 3. Set up connection to Fidelio software (FIAS interface)
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- Go to FIAS-PMS tab and enable "Telephony interface" option
- Enter the configuration parameters where required:
Configuration parameters:
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Go to tab PBX Services and enter the following parameters:
Parameters:
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Step 5. Restart WHotel daemon
- Go to General tab
- Select "Service" option and click -> click Restart
XOpen SW for integration with Bticino / Legrand HW
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In Hotel Integration menu there appear additional tabs which serve to enable connection to Legrand software by XOpen protocol:
- Common Areas
- Workstations
- Xopen
Step 2. Enable connection to the software
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Step 4. Extend configuration for Fidelio software by data for key service client (FIAS PMS Automation interface)
Go to FIAS-PMS tab.
There appears an additional section Automation interface.
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Step 5. Restart WHotel daemon
- Go to General tab
- Select "Service" option and click -> click Restart
Hotel ACLs (CoS) and call barring for vacant room
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To realize the scenario of call barring for vacant room, it is necessary to restrict possibility to call externally for the ACL group to which rooms belong: when the room is in “occupied” state, CoS from PMS are applied, when the room is in “vacant” state, the possibility to call externally is disabled.
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To disable ACL checking on the PMS side and always use standard PBX ACL: set up Global Dialplan variable (WMS Dialplan -> General Settings): CHECKFIASACL = NOno.
| Note |
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Note: some PMSs do not support CoS (for example, Hoist group – HOTSOFT PMS), so for such PMS it is impossible to manage call barring for vacant room as described above. |
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While in PBX there are many call classes; in the table below it is explained how they are related:
| Trunk Group Class | Class of Service |
| Internal | block external calls |
| Local | Local |
| National | National |
| Mobile | National |
| Emergency | Barred/hotel internal only |
| Free | National |
| Premium1 | National |
| Premium2 | National |
| Premium3 | National |
| Premium4 | National |
| North America | No restrictions |
| Africa | No restrictions |
| Europe1 | No restrictions |
| Europe2 | No restrictions |
| South America | No restrictions |
| Oceania | No restrictions |
| Russia | No restrictions |
| Asia1 | No restrictions |
| Asia2 | No restrictions |
In a normal scenario, rooms follow the procedure “users” or some other dedicated Dialplan procedure (indicated in WMS -> Users, Dialplan). Usually in this Dialplan procedure “Trunk group” or “Dial the trunk” application is used for processing external calls. Note than in both applications, call class is detected by the system automatically, however, it is possible to set up the call class manually.
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