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| Info |
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This guide explains in detail each Dialplan application and provides practical examples and use cases. Updated: March 2018 WMS Version: 3.88 Permalink: https://confluence.wildix.com/x/UwI8AQ |
| Table of Contents |
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Basic information on how Dialplan works: Dialplan: How does it work?
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You can enter several extension numbers / email addresses into the field, separated by spaces, in this case the copy of received faxes is sent to multiple destinations:
Read the Fax FAX/ SMS Server Quick Admin Guide for more information on sending and receiving faxes with Wildix Fax Server.
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| Note |
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In case the option you would like to set is not available in the drop-down list of the "Set" applicaton, you can enter it manually. Below you can find some examples of using "Set" application with options which are not available in the drop-down list. Find some examples below. |
Case 1: Set custom dial parameters (e.g. “g” – proceed with Dialplan execution at the next priority in the current extension if the destination channel hangs up) - supported starting from WMS 3.87:
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Add Set -> USERID -> ${SHELL(/usr/bin/sqlite3 /mnt/cticonnect/cticonnectdb “select username from cti_contacts where phonebook_id = 6 and mobile = ‘${EXTEN:1}’”)}
Case 3: Display a different phone number instead of a real caller / called ID to user in call dialog and CDR - supported starting from WMS 3.86:
For outgoing external calls:
- Add Set -> FORCE_LOOKUP_NUMBER)=XXXXX, (where XXXXX is the number which must be displayed to a user)
- Then add Dial trunk / Trunk group Dialplan application
For incoming external calls:
- Add Set -> FORCE_LOOKUP_NUMBER)=XXXXX, (where XXXXX is the number which must be displayed to a user)
- Then add Look up caller name in phonebook Dialplan application
Case 4: Starting from WMS version 3.87, Caller ID is displayed with “Company” field for calls from trunks on Wildix devices
To make it work: add Diaplan application "Lookup caller name in phonebook", specify in which phonebook to search and in "Set" caller number, tick off "Custom" instead of "Default"
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The search is performed in the following priority:
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