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This technical note explains how to update Wildix headset WHS with USB connector 2017. Permalink: https://confluence.wildix.com/x/HgeIAQ Updated: December 2018 |
WHS with USB connector 2017
If USB connector for your WHS looks like this one, this means you can follow these instructions to update the Firmware:
To understand whether or not you need to update the firmware, and to which version, please see the Changelog.
Update FW to the latest version
Version changelog December 2018
| Warning |
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Disclaimer: Uploading this FW will increase volumes above the EU regulation of 80 dBM as documented here: |
Changelog:
- Increased audio level on Speaker
How to update
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FW to the version December 2018?
To update the Headset integration and the Firmware of the USB connector of your WHS 2017 to the latest version, proceed as follows:
Step 1.
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Make sure Headset Integration and Integration Service are updated to the latest version
Go to Collaboration Settings → Extension and update make sure Integration Service and Headset Integration components are updated to the latest version .(if not, update them)
Step 2. Update Firmware
For Windows PC: download the ZIP archive from this folder – LINK:
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| Note |
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To roll back the changes, repeat the procedure but on step 5 select Full Firmware File (*.ptf) and select "new.ptf" |
Changelog
December 2018
| Warning |
|---|
Disclaimer: Uploading this FW will increase volumes above the EU regulation of 80 dBM as documented here: |
Changelog:
- Increased audio level on Speaker
September 2017
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Version changelog September 2017
This version resolves the following issues:
- Call control does not work correctly on new WHS via USB connector
- Correct behavior: press call button once to answer a call / to hang up; press Volume control buttons to adjust volume; press Mute button once to mute / unmute
- LEDs do not work correctly
- Correct behavior: call button LED turns on during a call / ringing; mute LED turns on when the other party is muted.
How to update to the version September 2017?
Proceed as follows:
Step 1. Make sure Headset Integration and Integration Service are updated to the latest version
Go to Collaboration Settings → Extension and make sure Integration Service and Headset Integration are updated to the latest version (if not, update them)
Step 2. Update Firmware
On Windows PC: download the ZIP archive from this folder – LINK
- Unarchive the folder
- Launch UpgradeFirmware.exe
- Click Browse
- Select Full Firmware File (*.ptf)
- Select Wildix WHS.ptf
- Connect the WHS headset to PC using USB cord
Click Upgrade
Warning IMPORTANT: do not power off the PC, do not disconnect the device and do not close the program during the update procedure!!!
- Wait till the firmware upgrade is finished
- Disconnect the USB connector and connect it again to see the change
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