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To disable push notifications and disconnect from VoIP and Presence server, open the app and set user status to Offline. Otherwise, log out from the app.

Q4: A different user on a different PBX was logged in on my device. After I logged in again with my user, I continue to receive calls of the previous user

This happens because the previous user has not logged out correctly, your phone is still subscribed to receive push notifications of the previous user.

To resolve:

• Log in again with that user (make sure the phone is connected to the internet and that PBX is accessible)
• Press Log out (it is not sufficient to change PBX name and access credentials)

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Q5: Which ports must be open for push notifications?

• PBX must be connected to the Internet and be able to communicate with with push.wildix.com server server
• iOS: a direct, unproxied connection to Apple Push Notification servers from smartphone is necessary on ports TCP 5223; TCP 2195; TCP 2196; TCP 443
• Android: a direct, unproxied connection to the Google Cloud Messaging server on ports 5228, 5229 and 5230 from smartphone is necessary

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Android / iOS device is present in Collaboration device choice only when SIP registration is present (when app is active).

Q4: A different user on a different PBX was logged in on my device. After I logged in again with my user, I continue to receive calls of the previous user

This happens because the previous user has not logged out correctly, your phone is still subscribed to receive push notifications of the previous user.

To resolve:

• Log in again with that user (make sure the phone is connected to the internet and that PBX is accessible)
• Press Log out (it is not sufficient to change PBX name and access credentials)

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Q7: Call history is empty inside the Wildix mobile app

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