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This document explains how to add and use Collaboration WebAPI which allow integrating of Wildix Unified Communications capabilities into web applications and external software (CRM, ERP, Fias/Fidelio).
Updated: April 2018
WMS Version: 3.88
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This document explains how to add and use Collaboration WebAPI which allow integrating of Wildix Unified Communications capabilities into web applications and external software (CRM, ERP, Fias/Fidelio). Updated: April 2018 WMS Version: 3.88 Permalink: https://confluence.wildix.com/x/MwFuAQ |
| Warning |
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Starting from March 2018, the latest versions of the most popular web browsers drop support for cross-requests for the protocol schema "file://". To continue using WebAPI, you need to add the domain to the whitelist; see documentation: Domain Whitelist (Allow Origin). In case you are using WebAPI locally, you have several options:
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| Table of Contents |
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Introduction
Collaboration WebAPI allows you to integrate Wildix Unified Communications capabilities into web applications and external software (CRM, ERP, Fias/Fidelio).
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| Warning |
|---|
Starting from March 2018, the latest versions of the most popular web browsers drop support for cross-requests for the protocol schema "file://". To continue using WebAPI, you need to add the domain to the whitelist; see documentation: Domain Whitelist (Allow Origin). In case you are using WebAPI locally, you have several options:
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Predictive Dialer
Predictive Dialer allows you to generate a number of outgoing calls equal to the number of free call agents plus a number of spare calls.
The number of spare calls allows boosting the call center performance by pre-dialing final customers.
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| Warning |
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Starting from March 2018, the latest versions of the most popular web browsers drop support for cross-requests for the protocol schema "file://". To continue using Hotel Manager, you need to add the domain to the whitelist; see documentation: Domain Whitelist (Allow Origin). In case you are using Hotel Manager locally, you have several options:
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Features currently supported
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Starting from March 2018, the latest versions of the most popular web browsers drop support for cross-requests for the protocol schema "file://". To continue using Wallboard, you need to add the domain to the whitelist; see documentation: Domain Whitelist (Allow Origin). In case you are using Wallboard locally, you have several options:
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Supported features: https://www.wildix.com/portfolios/call-center-wallboard/
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